Developmental Services Resource Compliance Coordinator (Hybrid)

Are you looking for an opportunity where you will be able to help ensure that private facilities are providing the care that individuals deserve? If so, we invite you to take this opportunity to join our team!

At the State of Connecticut, Department of Developmental Services (DDS) \- South Region Quality Improvement Division \- we are looking for one (1\) qualified individual to fill a full\-time 1st shift job opportunity to join our team as a Developmental Services (DS) Resource Compliance Coordinator. This role will be located in our Norwich office.

What We Can Offer You:

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities.
• A healthy work/life balance to all employees.

Your role as a DS Resource Compliance Coordinator with DDS

This role will provide support to the Quality Improvement Division, you will play a crucial role in maintaining the highest standards of care and compliance within our Private Division. Your main responsibilities will include

• Supporting the DDS Rent Subsidy program.
• Conducting on\-site inspections and reviews of DDS waivered services for individuals with intellectual disabilities.
• Reviewing and submitting plans of correction to ensure compliance with licensing and quality service standards.
• Coordinating quality service reviews and providing oversight of licensing reviews and plans of correction for one or more CLA/CRS programs.
• Processing records used in the application process and evaluating them for compliance with statutes and regulations.
• Entering and retrieving data efficiently and scanning documents as required.
• Applying Microsoft Office tools, including Outlook, Word, and Excel, for developing reports and managing information.
• Identifying signs of potential abuse and neglect and adhering to DDS abuse and neglect reporting requirements and investigations.
• Other duties as assigned.

Position Highlights

• PCN 22869
• This is a full\-time (37\.5 hours/weekly) first shift position
• Schedule \- 8:00 a.m. \- 4:00 p.m., Monday through Friday.
• However, must be flexible in order to meet the needs of the agency

We hope you take this opportunity to continue your career with us and make an impact by serving your state!

Selection Plan

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FOR ASSISTANCE IN APPLYING:

• Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.
• If you require an accommodation to participate fully and fairly under the provisions of the Americans with Disabilities Act (ADA), please contact Edward Magnano, EEO Manager at (860\) 418\-6148 or Edward.Magnano@ct.gov.

BEFORE YOU APPLY:

* Preferred Location: Select all location(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location.

* Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

* Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

* Resume Policy: Per Public Act 21\-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

* Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.

* Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

* Note: The only way to apply to this posting is via the ‘Apply’ or ‘Apply Online’ buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY:

• Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select “Update My Contact Information.”

* Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire’s expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

* Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!

• Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

* Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.

QUESTIONS? WE’RE HERE TO HELP:

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Ethan.Ives@ct.gov.

Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS (NATURE OF WORK)

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In the Department of Developmental Services this class is accountable for conducting quality review, licensing and contractual adherence training and inspection visits at Community Living Arrangements, Supportive Living, Day Services, Community Companion Homes and other facilities operated by private providers to ensure quality of care to consumers.

EXAMPLES OF DUTIES

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• Performs activities to ensure private providers, the resource, adhere to the terms and conditions of the contract and state licensing requirements, entered into with the Department as it relates to quality of consumer care;
• Prepares for an announced or unannounced on\-site inspection by reviewing any previous licensing citations, neglect and abuse and other critical incidents;
• Utilizes a survey questionnaire for a structured inspection;
• Tours the facility to inspect for fire code compliance, safety precautions and compliance, cleanliness, appropriate individual bedroom set\-up, bathrooms, adequate storage areas and inspects the first aid supplies and OSHA kit;
• Reviews the fire drill book for an evacuation plan, Level of Need and Individual Plans, emergency relocation plans and other required safety documents;
• Observes consumers and interviews one resident to assess if the individual has well\-being and happiness;
• Reviews the interviewed resident's program plans for individualized programs, social interaction, medical plans and determines if the program is appropriate;
• Provides program recommendations as needed;
• Reviews the individual's medical file for doctor's orders, prescribed medications taken as directed and medical visits are provided;
• Reviews individual personal finance record and ensures cash on hand is accounted;
• Interviews select staff to test their knowledge of policy, procedures and the specifics of the individual's program;
• Provides on\-site instruction for pre\-licensees and post licensees, improvement initiatives or corrective action;
• Takes appropriate action if an immediate jeopardy is identified;
• Gives feedback to the facility manager during the quality review, documents findings on the survey questionnaire and completes the report and enters it into the quality review database;
• May assist with the removal and placement of individuals due to neglect and abuse;
• Performs related duties as required.

KNOWLEDGE, SKILL AND ABILITY

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• Knowledge of

+ modern methods of care, treatment and education of individuals with an intellectual disability living in various community settings;

+ education or instructional techniques;

+ agency policy and procedures;

• Skills

+ interpersonal skills;

+ oral and written communication skills;

• Ability to

+ interpret and apply relevant state and federal laws, statutes and regulations;

+ apply agency policy and procedures;

+ perform inspections and individual review;

+ utilize computer software.

MINIMUM QUALIFICATIONS \- GENERAL EXPERIENCE

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Four (4\) years of experience in the care, monitoring and individual life planning or directly providing support services to individuals with an intellectual disability.

MINIMUM QUALIFICATIONS \- SUBSTITUTIONS ALLOWED

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• An Associate’s degree or sixty (60\) credit hours of college education may substitute for (1\) year of the General Experience.
• A Bachelor’s Degree may substitute for two (2\) years of the General Experience.

PREFERRED QUALIFICATIONS

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• Experience utilizing Microsoft Office Suite, including Outlook, Word, Excel, Teams and SharePoint, or other similar software platforms
• Experience tracking and analyzing data for the purpose of quality assurance evaluation
• Experience conducting interviews to evaluate an individual’s experience with services and supports
• Experience using structured audit tools to conduct quality review assessments that evaluate adherence to Federal and CT State statutes, regulations, policies, procedures, and best practices
• Experience in performing onsite inspections of physical plant safety and fire code compliance
• Experience working independently while managing competing priorities with varying deadlines
• Experience reviewing and monitoring quality improvement plans

SPECIAL REQUIREMENTS

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• Incumbents in this class may be required to travel.
• Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.