Client Services Administrator

SUMMARY:

Primarily supports the internal stakeholders to ensure project set\-up, reporting, internal communication and processes to deliver client programs on time in a quality manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other job\-related duties may be assigned in conformance with state and federal regulations.

• Supports the Client Services department.
• Communicates with the internal stakeholders frequently to advise of status of project/program and to ensure BV is meeting Client and contractual expectations.
• Ensure contracts are set up appropriately for accurate revenue recognition and billing.
• Monitors project/program progress by facilitating calls with internal stakeholders, as needed, on the status of all projects.
• Works closely with the accounting team to ensure proper client billing.
• Proactively owns and manages projects/programs (or piece of project, i.e. Portfolios, Subcontractors) from inception to delivery of project/program, including identifying milestones and deliverables across all disciplines.
• Understand Client requests and work with the Salesperson(s) and/or Senior team to ensure appropriate information is obtained at beginning of projects to set projects up for success (potentially to include research).
• Prepare, proof and distribute CARs (client action reports), proposals, reliance letters, and COI’s (Certificate of Insurance).
• Advises on process improvement ideas for the efficiency of the Division.
• Manages changes in project/program scope, processes change orders, tracks Project process, identifies potential risks, and devises contingency plans.
• Perform special projects as assigned by the Salesperson(s) to capture additional revenue or satisfy client requests.
• Coordinates and communicates schedules with all vendors, clients, and internal team.
• Coordinates contract administration, purchase orders, and change orders.
• Receive and disperse Client Supplied Material (CSM).
• Set\-up of projects in digital writing platform to ensure proper communication and data flow.
• Protects operations by keeping company information confidential.
• Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
• Demonstrates BV’s guiding principles in support of the company's strategic goals.
• Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
• Maintains safe and clean work area by complying with all procedures, rules, and regulations.
• May be required to work overtime with prior authorization from supervisor.
• Must be able to meet the physical demands of the job.

SUPERVISORY RESPONSIBILITIES

This job does not have specific supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*Education and/or Experience:

• Bachelor's degree (B.A. or B.S.) from four\-year college or university in related field; minimum of one year of related experience. In lieu of degree, two years of related experience and/or training, or equivalent combination of education and experience.

*Certificates, Licenses, Registrations:

• None required.

*Language Ability:

• Ability to write reports, business correspondence, and standard operating procedures. Ability to effectively present information and respond to questions from clients, peers, and technical field staff.

*Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.

*Technology Skills:

• To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software. Intermediate knowledge of Microsoft Word, Excel, Outlook, Windows, SharePoint, Acrobat Adobe, and Deltek Vision.

*Knowledge, Skills, and Other Abilities:*

• Time management skills
• Active listening skills
• Critical thinking skills
• Problem solving skills
• Oral and written communication skills
• Ability to work independently, as well as in a team environment.
• Ability to work in a constant state of alertness and safe manner.
• Ability to successfully work from remote location.
• Ability to meet the physical demands of the job.
• Must have a cell phone and supply your own internet service.

PHYSICAL DEMANDS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the office/offsite duties of this job:

The employee is regularly required to use hands. The employee is frequently required to stand, walk, sit, talk and hear. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the home or company office environment is usually quiet.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits:

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Hourly rate starting at: $17\.00/hour\+

Our Health and Welfare Benefits are designed to meet your needs, with eligibility starting on your first day of employment:

Medical, Dental, and Vision coverage

Company\-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD\&D coverage

Short\-Term Disability (STD) and Long\-Term Disability (LTD)

Optional life and pet insurance

EAP and Total Wellbeing Lifestyle Programs

Tuition Assistance and/or Professional Development

Employee Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws.

Join us at Bureau Veritas, where your well\-being and professional growth are our top priorities.