Systems Administrator - Senior

Senior Systems Administrator

The Senior Systems Administrator (SSA) is an integral member of the company’s Project and Service teams and significantly contributes to building out and maintaining the IT and telecommunications infrastructures for our customers.

Connect Cause Mission and Culture

At Connect Cause, we believe non\-profit organizations are doing some of the most important work in our communities. We believe we have a duty to help non\-profits in their missions, assisting them through the challenges they face by ensuring they have access to the latest and best technologies and technology services available.

Technical Qualifications and Competencies

The ideal candidate will meet or exceed the following technical qualifications:

• Core competency certifications such as CompTIA A\+, Network\+, Security\+, Server\+, Cloud\+, Microsoft Certified Professional, CCNA, etc.
• Advanced certifications such as MCSE, CISSP, CASP\+, and similar credentials are preferred
• Exceptions may be made for candidates with commensurate experience
• 5\+ years of recent experience providing Tier 1 and Tier 2 consultative IT support for small\-to\-medium sized businesses
• 5\+ years of experience working with a Managed Services Provider is preferred, but not required
• Bachelor’s degree in Computer Science, Information Systems, or similar field is preferred, but not required

Candidates receiving preferred consideration will have diverse experience engineering, implementing, and supporting the following technologies:

Routing and Networking

• Firewalls including SonicWall, Cisco Meraki, Ubiquiti, and similar platforms
• VPN and VLAN configuration and support
• Managed network switches including Meraki, Ubiquiti, and similar platforms
• Wireless access points including Meraki, Ubiquiti, and similar platforms

Microsoft Platforms

• Microsoft Windows Server and Workstation operating systems and services
• Active Directory
• Group Policy

Cloud Platforms

• Office 365
• Google Workspace
• Microsoft Azure
• Microsoft Intune

Additional Technologies

• Backup and disaster recovery platforms
• VoIP and telecommunications
• Video conferencing and conference bridge technologies
• PBX and SIP systems
• Linux servers and operating systems preferred, but not required

Required Skills and Job Responsibilities

Candidates receiving consideration will possess the following skills:

• Ability to multi\-task and juggle priorities in a fast\-paced, high\-workload environment
• Strong attention to detail and thoughtful time management skills
• Thorough documentation skills and commitment to clerical excellence
• Excellent oral and written communication skills

The Senior Systems Administrator role requirements and responsibilities include, but are not limited to:

• Perform onsite and remote project implementation and support services
• Act as an escalation point for more complex technical issues when necessary
• Lead by example and provide mentoring to junior technical personnel when appropriate
• Assist with technical discovery for potential project work and onboarding new customers
• Travel to client sites as needed when remote resolution or implementation is not feasible

Compensation and Benefits

• Health, dental, and supplemental benefits packages available
• Generous and flexible PTO policy to support work/life balance
• Technical training guidance and reimbursement

Job Type: Full\-time

Pay: $75,000\.00 \- $85,000\.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:

• Yearly pay

Experience:

• Firewall: 5 years (Preferred)
• Active Directory: 4 years (Preferred)

Ability to Commute:

• Morrisville, NC 27560 (Required)

Work Location: In person