Clerical Supervisor 2

THE POSITION

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We are on the lookout for a dynamic Clerical Supervisor 2 who thrives on organization and leadership. In this role you will guide a team of administrative professionals, streamline operations, and ensure high\-quality support across the Claims Administration Division. Bring your leadership skills, eye for detail, and passion for efficiency to the Pennsylvania Department of Insurance where your impact is seen, valued, and essential to success!

DESCRIPTION OF WORK

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As a Clerical Supervisor 2, you will be overseeing daily operations of a claims administration clerical unit, including hiring, training, supervising, and evaluating staff performing complex clerical functions. Work involves planning, prioritizing, and assigning work to ensure efficient workflow, high\-quality output, and timely completion of tasks. You will have the opportunity to support leadership as needed and ensure timely completion of all clerical and claims support functions. You will also be tasked with providing comprehensive training and ongoing guidance to staff, addressing personnel matters, managing leave requests, and conducting performance reviews. Additional responsibilities include:

• Ensuring continuity of operations by assisting with workload during staffing shortages
• Supervising key functions such as claim file management, incoming communications, and document processing withing the claims system
• Monitoring accuracy and compliance through periodic file reviews and quality control measures
• Coordinating records management activities
• Serving as the primary liaison with the State Records Center to track, retrieve, and maintain claim files
• Maintaining accurate data within systems and supporting records retention processes
• Overseeing claims\-related administrative tasks including form/template management, tracking and reporting, data entry, and maintenance of internal databases and spreadsheets

Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information:

• Full\-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday \- Friday, with a 60\-minute lunch.

* Telework: You may have the opportunity to work from home (telework) part\-time. You will be required to report in\-office 2 days per week. In order to telework, you must have a securely configured high\-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

* Salary:Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907\.00 (before taxes).

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING \& ELIGIBILITY

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QUALIFICATIONSMinimum Experience and Training Requirements:

• One year as a Clerical Supervisor 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
or
• One year as a Clerical Assistant 3 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
or
• Two years of as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);
or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will
not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date.

• Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools \& Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103\) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how\-to\-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

• You may only apply/test
once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health \& Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.\*

Compensation \& Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work\-from\-home opportunities.\*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee\-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.