Second Shift Professional Telephone Receptionist- *Full Time*

We are seeking to hire a professional telephone receptionist for a full time second shift position, with a minimum of 32 hours per week. This position requires availability between the hours of 2:00 PM and midnight to ensure consistent coverage during our evening and overnight operations.

Working at least one weekend day is a requirement for this position.

If you have a strong work ethic, effective communication skills, an empathetic and compassionate personality, and a positive attitude, we would love to have you as part of our team!

For the last 30\+ years, Always On Call has been providing virtual receptionist, customer service, emergency dispatch, and switchboard services to a wide range of exclusive clientele. As a Telephone Receptionist, you will be the first impression for businesses, non\-profits, and government agencies, serving as an extension of their office when they are unable to answer the phone personally. Ultimately, this position is all about providing an integral service to assist callers in their time of need.

To be successful in this position, you must have a pleasant personality, professional demeanor, and able to enunciate clearly. The ability to answer multiple calls in a timely manner and use American business etiquette on calls, with accurate spelling, grammar, and sentence structure are essential for this position. As a 24/7 industry, this position requires working in shifts, so flexibility is a plus.

Who We Are:

Always On Call is an essential service provider, representing business professionals, home healthcare and hospice services, medical offices, funeral homes, trade services and contractors, hospitality companies, government agencies, and crisis hotlines. We are not a typical call center and DO NOT provide telemarketing. We represent businesses throughout the world, as if we are receptionists seated in their office. In fact, Always On Call’s team has been honored with dozens of awards for "Outstanding Service" by the Association of Teleservices International, the Canadian Call Management Association, and the National Amtelco Equipment Owners Association as one of the leading contact centers in North America.

What You’ll Do:

• Answer and relay telephone calls using a state\-of\-the\-art telecommunications system.
• Provide pertinent information, and/or take messages using a customized computer\-based scripted messaging system.
• Follow client and company procedures for call handling and relaying of information.
• Enjoy working in a fast\-paced environment where one appreciates making the difference in someone else’s life, especially in a time of need.
• Utilize good judgment and professional acumen, with an empathetic and caring personality.
• Ensure punctual attendance for scheduled shifts.

What You’ll Need:

• Compassionate demeanor and professional attitude.
• Stable Internet Connection
• Computer with a Windows 10 or newer operating system.
• Dual Monitors
• Battery Backup
• Proficiency in Microsoft Windows and Microsoft Office 365
• Hands\-on experience with basic office equipment.
• Ability to type a minimum of 45 WPM, while asking pertinent questions and documenting the caller’s responses.
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Bilingual Spanish is preferred, but not required.
• High School Diploma or Equivalent

What We Offer:

• Hourly Shift Differentials for Evening, Weekend, and Overnight Hours
• Premium Pay on Major Holidays
• Paid Birthday's Off
• Paid Sick and Personal Time Off
• Performance Based Bonus Structure (Award of Excellence Program)

Excellent Benefits: Health, Dental, Vision, STD, LTD, Life Insurance, EAP, TeleDoc, and 401K. Benefit Eligibility is Based on Regular Full\-Time Hours*

• Opportunities for Advancement

Equal Employment Opportunity Employer:

Always On Call is committed to providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, genetic information, sexual orientation, sexual preference, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

Job Type: Full\-time

Pay: $16\.00 \- $17\.50 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD\&D insurance
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Work from home

Application Question(s):

• Our system is only compatible with Microsoft and will not support a Mac operating system.

Do you currently use a computer with Windows 11 or a newer operating system?

• This position requires availability to work at least one weekend day per week.

Are you able to commit to working at least one weekend day each week?

Education:

• High school or equivalent (Preferred)

Location:

• Florida (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote