Medical Assistant Associate

How to Apply

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To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your skills and experience that would be applicable to this position.

Job Summary

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Physical Medicine and Rehabilitation (PM\&R) is dedicated to providing high quality health care services for adults. We are actively seeking compassionate, enthusiastic, motivated, patient\-oriented individuals who will share the goal of creating the ideal experience for our patients, families and employees.

As a Medical Assistant for PM\&R, you will serve as a positive role model on the clinical team. Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with the team. Be part of building a culture that promotes teamwork, open and honest communication and collaboration with all customers; internal and external. Coach and support other team members to promote improvement and positive performance, embodying service excellence.

Responsibilities\*

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Provide exceptional customer service to patients and families by performing clinical processes that result in the management of efficient patient flow. Assist in patient care activities and performance improvement projects to improve safety, efficiency and quality in the PM\&R Clinic.

• Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Document patient vitals, health status, medications list and allergies in the electronic medical record.
• Clinical Support Processes: Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and/or other requests. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening process, supply inventory and patient calls. Able to collaborate with nursing and physician staff to ensure optimal patient care. Problem solves patient and family care issues. Responding to patient inquiries regarding care and clinic policies and procedures. Facilitating completion of patient forms, correspondence and requests. When necessary, provides secondary support to clinical staff, including generation and completion of all necessary patient visit paperwork
• Education and Training: Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.
• Facilitation: Ability to coordinate use of exam/procedure room space. Able to support multiple providers. Provides assistance with medication preparation, complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.
• Leadership: Serves as a positive role model and is an integral member of the clinical team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem\-solving skills and takes the initiative to identify, act, and follow through on problems. Can consider the impacts of decisions/changes beyond immediate work group.
• Forms completion
• Assists with complex procedures
• May perform complex diagnostic tests (allergy) and complex specimen collections
• Provides routine but complex instructions for patient procedures and treatments, as delegated by providers and nurses
• May assist with complex procedures, requiring knowledge of complex and varied equipment (i.e. LEEP and laser).

Required Qualifications\*

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• High School Diploma or GED
• Graduation from a Medical Assistant program or an equivalent combination of education and 0\-1 years of experience for Medical Assistant level, Medical Assistant Associate level requires 1\-3 years of experience.
• Knowledge of basic medical terminology.
• Excellent customer service and communication skills.
• Demonstrated interpersonal skills and ability to work as part of a team.
• Ability to take direction and receive feedback.
• Effective time management skills.
• Must have documented history of excellent attendance and punctuality.
• Moderate standing/walking, as well as lifting, positioning, pushing and/or transferring patients.
• Demonstrated active listening, written, verbal and information technology skills.

Modes of Work

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Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

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8:30 a.m. \- 5:30 p.m., Monday through Friday, with occasional Saturdays.

Work Locations

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Burlington Building, 325 E. Eisenhower Parkway, Ann Arbor MI 48108

Underfill Statement

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This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

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This position is covered under the collective bargaining agreement between the U\-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

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Michigan Medicine conducts background screening and pre\-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre\-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U\-M campuses.

Application Deadline

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Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U\-M EEO Statement

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The University of Michigan is an equal employment opportunity employer.

### Job Opening ID

275018

### Working Title

Medical Assistant Associate

### Job Title

Medical Assistant Associate

### Work Location

Michigan Medicine \- Ann Arbor

Ann Arbor, MI

### Modes of Work

Onsite

### Full/Part Time

Full\-Time

### Regular/Temporary

Regular

### FLSA Status

Nonexempt

### Organizational Group

Um Hospital

### Department

MM Spine Program

### Posting Begin/End Date

4/02/2026 \- 4/09/2026

### Salary

$44,553\.60 \- $64,688\.00

### Career Interest

Patient Care Services