Virtual Medical Receptionists

Job Overview

We are seeking energetic and detail\-oriented Virtual Medical Receptionists to join our dynamic healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional administrative support and ensuring smooth clinic operations from a remote setting. Your proactive communication skills, combined with your medical administrative expertise, will help facilitate efficient patient interactions, accurate documentation, and seamless appointment scheduling. This position offers an exciting opportunity to contribute to quality healthcare delivery while working flexibly from home.

Duties

• Manage patient scheduling and appointment confirmations using various EMR (Electronic Medical Records) systems such as Halaxy and C2C.
• Verify Medicare and HIPAA compliance requirements.
• Collect and process medical payments and collections accurately through medical billing procedures.
• Answer multi\-line phone systems with professional phone etiquette, providing courteous assistance to patients and providers.
• Review and update medical records, ensuring proper documentation review in accordance with HIPAA regulations.
• Facilitate patient intake by gathering medical history, updating care plans, and explaining clinic procedures clearly.
• Support office management functions such as filing, data entry, and maintaining organized medical records using software like Dentrix or Eaglesoft when applicable.
• Verify insurance benefits, process claims efficiently, and follow up on outstanding payments or denials.
• Provide exceptional patient service by addressing inquiries promptly via phone or electronic communication while maintaining confidentiality under HIPAA guidelines.

Skills

• Extensive knowledge of EMR systems including Halaxy/ C2C.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel)
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Prior clinic or dental office experience is preferred to ensure familiarity with front desk operations and office management workflows.
• Exceptional customer service skills paired with professional phone etiquette for handling multi\-line phone systems confidently.
• Knowledge of HIPAA compliance standards to safeguard patient privacy during all communications.
• Ability to multitask efficiently in a fast\-paced environment while maintaining accuracy in documentation review and data entry.
• Strong organizational skills for managing medical records filing systems and office administrative tasks effectively. Join us as a Virtual Medical Receptionist if you’re passionate about delivering outstanding patient care through efficient administrative support! Bring your expertise in medical office management to a flexible role that values professionalism, accuracy, and excellent communication—making a real difference in healthcare delivery every day!

Pay: From $120\.00 per hour

Work Location: Remote