Organization: HEALTH SERVICES
Primary Location: United States\-Texas\-HUNTSVILLE
Job: Office and Administrative Support
Employee Status: Regular
Schedule: Full\-time
Travel Moderate
Salary/Salary Range: $3,512\.27 (RET 2\.5% Less) Pay Basis: Monthly
Hazardous duty/Longevity Pay: Longevity Pay
Training Academy: No
Work Site Visits: No
Study Material: No
Overtime Status: Non\-exempt
Job Posting: Apr 2, 2026, 12:00:00 AM
Closing Date: Apr 13, 2026, 11:59:00 PM JOB SUMMARY
Performs highly complex administrative support work. Work involves providing and coordinating
administrative support including disseminating information; developing filing systems; preparing and
editing reports and documents; and providing guidance to others. Works under limited supervision
with moderate latitude for the use of initiative and independent judgment.
ESSENTIAL FUNCTIONS
A. Performs technical assistance work for an agency program to include investigating inmate
grievances regarding healthcare and the delivery of health services to inmates; prepares,
interprets, and disseminates information from inmate clinical records and administrative
documents; and coordinates interviews with inmates, witnesses, and agency staff.
B. Assists in researching technical issues regarding grievance procedures; reviews reported
violations of standards, department rules and regulations, administrative directives, division
policies, and facility procedures; determines the validity of complaints and makes
recommendations for corrective actions; and testifies in court hearings.
C. Prepares correspondence, reports, studies, forms, and other documents to include preparing
draft responses in the final level of the inmate grievance process; performs data entry, retrieval,
and data searches; maintains grievance databases; and develops and maintains filing, record
keeping, and records management systems to include automated information systems.
D. Develops training materials; and provides training and orientation to facility grievance staff
regarding the agency inmate grievance program, administrative directives, health services
policies, and National Commission on Correctional Health Care (NCCHC) and American
Correctional Association (ACA) standards.
E. Assists in the implementation of program planning; develops administrative and technical
assistance policies and procedures; and responds to inquiries regarding technical program and
administrative rules, regulations, policies, and procedures.
- Performs a variety of marginal duties not listed, to be determined and assigned as needed.
MINIMUM QUALIFICATIONS
A. Education, Experience, and Training
1\. Graduation from an accredited senior high school or equivalent or GED.
2\. Three years full\-time, wage\-earning administrative support, technical program support, data
gathering and assessment, or clinical assessment experience. Fifteen semester hours from
a college or university accredited by an organization recognized by the Council for Higher
Education accreditation (CHEA) or by the United States Department of Education (USDE)
may be substituted for each six months of experience.
3\. Clinical assessment experience preferred.
4\. Computer operations experience preferred.
Knowledge and Skills
1\. Knowledge of methods, techniques, and practices of medical records and record keeping.
2\. Knowledge of investigative methods and practices.
3\. Knowledge of applicable state and federal laws, rules, regulations, and statutes.
4\. Knowledge of NCCHC and ACA standards preferred.
5\. Knowledge of agency and departmental organizational structure, policies, procedures,
rules, and regulations preferred.
6\. Skill to communicate ideas and instructions clearly and concisely.
7\. Skill to coordinate with other staff, departments, officials, agencies, organizations, and the
public.
8\. Skill to interpret and apply rules, regulations, policies, and procedures.
9\. Skill in problem\-solving techniques.
10\. Skill in the use of computers and related equipment in a stand\-alone or local area network
environment.
11\. Skill to prepare and maintain accurate records, files, and reports.
12\. Skill to gather, compile, and review collected data.
13\. Skill in the electronic transmission of communications.
14\. Skill in the use of Microsoft Office Suite or equivalent to include word processing,
spreadsheet, database, or presentation software programs.
15\. Skill to train employees.
ADDITIONAL REQUIREMENTS WITH OR WITHOUT REASONABLE ACCOMMODATION
A. Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend
repeatedly, identify colors, hear with aid, see, write, count, read, speak, analyze, alphabetize,
lift and carry under 15 lbs., perceive depth, operate a motor vehicle, and operate motor
equipment.
B. Conditions include working inside, working around machines with moving parts and moving
objects, radiant and electrical energy, working closely with others, working alone, working
protracted or irregular hours, and traveling by car, van, bus, and airplane.
C. Equipment (machines, tools, devices) used in performing only the essential functions include
computer and related equipment, calculator, copier, fax machine, telephone, dolly, and automobile.
Additional Information
Please note that applications submitted via handwritten forms, email, mail, or fax will not be accepted. Your job application must be completely filled out and include all employment, do not limit employment to the past 10\-15 years. Your application must contain complete job histories, which include job titles, name of employer, dates of employment, supervisor’s name and phone number, and a description of duties performed, and whether it was full\-time or part\-time and hours per week. If any of this information is not provided, your application may be rejected as incomplete
If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who contacts you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
Only candidates selected for an interview will be contacted.
\Outside applicants will be required to submit to pre\-employment drug testing as a condition of employment. \
Questions regarding this posting may be directed to:
Shenesia Jenkins
Human Resources Headquarters
2 Financial Plaza, STE 600
Huntsville, TX 77340
PH (936\) 437\-3069
EMAIL HR.selectionsteam1@tdcj.texas.gov
Military Occupation Specialty Code
The following Military Occupational Specialty codes are generally applicable to this position. Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
Military Crosswalk Guide \- Prepared by the State Auditor's Office
Texas State Auditor's Office \- Job Descriptions
EEO Statement
The State of Texas is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services. You may make copies of this application and enter different position titles, but each copy must be signed. Resumes will not be accepted in lieu of applications, unless specifically stated in the job vacancy notice.