Description
Veterinary Client Service Representative
Full\-time: swing shift \- 3pm until midnight
Pet Specialists of Austin
3901 Guadalupe St, Austin, TX 78751
About You
You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast\-paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi\-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.
The success of your patients’ care matters to you, and your success matters to us.
Your Experience \& Skills
- At least 1 year experience in veterinary hospital setting
- Team player
- Self\-driven accountability for learning
- Positive attitude and patience
- Conflict resolution skills
- Self\-starter
- Quality client service skills and understanding of medical terminology.
- Evenings, weekend, holiday availability required
- Deliver exceptional customer service by attentively addressing the needs of clients and their pets.
- Answer phones, schedule appointments and specialty procedures, set reminders, manage patient and client flow, check patients in and out, and address basic client concerns.
- Facilitate clear communication between clients and the medical team as needed.
- Accurately enter and maintain client and patient information in the computer system, ensuring medical records are up to date.
- Process client payments and invoices, and follow up on outstanding or missing payments.
- Maintain a clean and organized lobby, waiting area, and workspace.
- Perform other administrative duties as assigned.
- Our vast, diverse, and free library of continuing education courses \- ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
- Competitive pay
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr\-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support and network discounts for fertility and family planning
- FREE CE courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
- Some benefits shown are only for full\-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
Pet Specialists of Austin is looking for a Veterinary Client Service Representative/Receptionist to join us as part of the Thrive Pet Healthcare community.
At Pet Specialists of Austin, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.
About The Hospital
Opened in 2021, Pet Specialists of Austin is a 24\-hour emergency and specialty referral hospital committed to investing in the growth and success of its team. We proudly serve the Austin area with high\-quality care in emergency and critical care, neurology, surgery, internal medicine, and oncology. Our workplace fosters emotional intelligence, collaboration, and a strong work/life balance, ensuring a positive environment for both patients and team members.
You’re Willing And Able To
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short\- and long\- term disability plans, we offer eligible team members:
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $16/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Thrive Pet Healthcare creates the future of pet well\-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360\+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well\-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where \#WeThriveTogether.