Overview:
GovCIO is currently hiring for a Senior Network Operations Center (NOC) Administrator. This role serves as a senior technical authority within the NOC, providing rapid incident response, deep troubleshooting expertise, and proactive system optimization to ensure continuous operational availability. This position will be located in Fort Bragg, NC, and will be an on\-site position.
Responsibilities:
The Senior Network Operations Center (NOC) Administrator is responsible for monitoring, managing, and sustaining complex, mission\-critical network and systems environments across enterprise and forward\-deployed operations. This role serves as a senior technical authority within the NOC, providing rapid incident response, deep troubleshooting expertise, and proactive system optimization to ensure continuous operational availability.
Operating with minimal supervision, the Senior NOC Administrator applies advanced technical expertise across networking, systems, and communications platforms while mentoring team members and directly supporting customer mission requirements in high\-tempo environments.
NOC Operations \& Incident Management
- Monitor and manage enterprise and tactical networks to ensure 24/7 operational availability
- Rapidly diagnose and resolve complex network, systems, and communications issues across multiple enclaves
- Perform root cause analysis and implement corrective actions to prevent recurrence
- Provide real\-time support for emergent operational requirements, including after\-hours mission support
- Build, configure, and sustain network nodes from bare metal, including:
- + Firmware/software upgrades
- Analyze network performance and optimize configurations for maximum throughput, reliability, and resilience
- Identify configuration errors and coordinate solutions with engineering and automation teams
- Support RHEL\-based systems and virtualization platforms (e.g., Cockpit, VM management tools)
- Assist in bare\-metal provisioning and PXE/Kickstart automation in coordination with engineering teams
- Leverage tools such as AWX, Nautobot, and automation frameworks to enhance operational efficiency
- Administer Cisco Call Manager (CUCM) environments:
- + Provision end\-user devices, phone numbers, and SIP integrations
- Support authentication services (e.g., CAPF, ISE integration) and resolve complex VoIP issues
- Configure, maintain, and troubleshoot encryption devices and secure communications systems
- Perform firmware updates, key management, and validation of encryption configurations
- Diagnose and resolve critical communication failures in mission environments
- Support SATCOM and RF\-based transport systems, including:
- + Link establishment and troubleshooting
- Assist with transport setup and provide technical guidance to field personnel
- Provide direct, hands\-on support to customers in both garrison and forward\-deployed environments
- Deliver remote troubleshooting guidance for field teams to rapidly restore communications
- Support installation timelines by ensuring systems are plug\-and\-play and operationally ready
- Utilize enterprise tools such as:
- + Splunk (log analysis and monitoring)
- Maintain situational awareness of network health and proactively address risks
- Develop and maintain technical documentation, SOPs, and how\-to guides in platforms such as Confluence and GitLab
- Ensure configurations, baselines, and software versions are maintained as a single source of truth
- Mentor junior NOC personnel and provide technical guidance across teams
- Operate independently while aligning with mission priorities and leadership intent
- Promote knowledge sharing, training, and continuous improvement across the NOC
- Clearance Required: TS/SCI
- Security\+ or equivalent DoD 8570/8140 baseline
- Cisco Certified Network Associate (CCNA)
- Linux Red Hat Certified Systems Admin (RHCSA)
- Strong experience with:
- Experience with Cisco technologies (routing, switching, CUCM, VoIP)
- Hands\-on experience with encryption devices and secure communications systems
- Experience supporting tactical, SATCOM, or forward\-deployed communications environments
- Proficiency with scripting or automation tools (e.g., Python, Bash, Ansible/AWX)
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience supporting DoD or Federal environments
- Familiarity with RMF, STIG compliance, and secure network baselines
- Experience with Nautobot, Splunk, ServiceNow, Confluence, GitLab
- Understanding of RF/SATCOM theory and transport systems
- Cisco Certified Network Professional (CCNP)
- Linux Red Hat Certified Engineer (RHCE)
- During the Interview Process
- + Virtual video interview conducted via video with the hiring manager and/or team
- During the Hiring Process
- + Enhanced Biometrics ID verification screening
- Verification of your highest level of education
- Verification of your employment history (past 7 years), based on information provided in your application
Network \& Systems Administration
+ Secure configuration baselines
+ Tunnel establishment and validation
Cloud, Virtualization \& Automation Integration
Unified Communications (Cisco CUCM / VTC)
+ Configure VTC systems and troubleshoot voice/video connectivity
Encryption \& Secure Communications
SATCOM \& Transport Support
+ Spectrum analysis and signal diagnostics
Customer Support \& Mission Integration
Monitoring, Tools \& Ticketing
+ ServiceNow (incident and ticket management)
+ IPAM / Nautobot (device and network management)
Documentation \& Knowledge Management
Leadership \& Mentorship
Qualifications:
High School with 6 \- 9 years (or commensurate experience)
Required Skills and Experience
+ Enterprise networking (routing, switching, troubleshooting)
+ Linux systems (RHEL preferred) and Windows Server environments
+ Network monitoring and troubleshooting tools
Preferred Skills and Experience
\#AR
\#NSS
Company Overview:
GovCIO is a team of transformers\-people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things \- for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview \& Hiring Process
If you are selected to move forward through the process, here’s what you can expect:
+ Camera must be on
+ A valid photo ID must be presented during each interview
+ Background check, to include:
+ - Criminal history (past 7 years)
Employee Perks
At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well\-being, beyond the standard company offered health benefits, including:
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning \& Development platform, to include certification preparation content
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment
- Available to full\-time employees
Training, Education and Certification Assistance\
Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job\-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at\-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range: USD $100,000\.00 \- USD $110,000\.00 /Yr.