On-Call Health Coach

### Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud\-connected medical devices, personal health care devices, and home\-based tests and is at the forefront of the digital health revolution.

In November 2021, iHealth's COVID\-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over\-the\-counter sales. Since then, iHealth has become a key supplier of at\-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

### Summary:

Health coaching can potentially address several of the barriers to evidence based care including: limited access to care, poor coordination of care, distrust of and lack of engagement with the healthcare system, missed appointments, inadequate adherence to treatment, and poor patient\-provider communication.

The iHealth Certified Health Coach will work closely with a Dietitian and Clinical Assistant in a fast\-paced, technology\-driven environment to provide patients with high\-quality care regarding Hypertension, Hypotension, Diabetes, Pre\-Diabetes, and Obesity. This position will be part of a wider\-scope endeavor to test the feasibility and potential impacts of a health coach\-facilitated and coordinated care plan.

The individual will receive extensive training at the beginning of employment to gain the knowledge and skills needed to work with patients in an individualized manner. The Health Coach will review patient records, gather relevant patient data, meet with referred and enrolled patients, and provide basic health education regarding diet and vitals to support the implementation of the recommendations accepted by the primary care clinician. The Health coach will consult with the Dietitian, Clinical Assistant, and contracted Primary Care Provider regularly, and act as a representative of the care team when following up with patients.

### Job Duties:

• Gather pertinent health metrics, including blood pressure, glucose levels, weight trends, and food diary insights, while reviewing routine screening questionnaires with patients
• Utilize patient\-centered coaching methodologies to improve healthy lifestyle behaviors, long\-term health outcomes, and quality of life.
• Host face\-to\-face and virtual coaching sessions to assist patients in setting and achieving their medical and lifestyle goals with foundational health education on Hypertension, Diabetes , Pre\-Diabetes , and Obesity
• Navigate problem\-solving with patients as they encounter obstacles to achieving health\-related goals, both during visits and virtually between visits
• Uphold ethical standards and transparency in all actions and decisions, fostering trust with patients, colleagues, and the organization, even when doing so requires extra effort
• Routinely review patients’ vitals data and other health metrics to ensure clinical stability, and provide additional services to assist patients in achieving health control.
• Ensure guidance aligns with iHealth’s Care Standards, as well as AHA and ADA recommendations
• Conduct patient outreach calls as needed to ensure patients with low\-technological literacy have equal opportunity to receive education, health insights, and set health goals.
• Follow up with patients to ensure the implementation of provider and iHealth clinician’s recommendations
• Escalate cases requiring individualized Medical Nutrition Interventions to Registered Dietitians, and to the provider as needed
• Assist the Clinical Assistant in patient onboarding, data entry, scheduling, screening of potential patients, offering technical support, and re\-engaging less active patients when necessary.
• Prioritize patients above all else, ensuring their needs are addressed promptly—take initiative to identify and address problems, collaborating with others, delegating responsibilities when necessary, and following through to achieve results.
• Other duties as assigned by the manager.

### Qualifications

• Bachelor’s degree in Health Sciences, Nutrition, or a related discipline OR an AA with at least 2 years of experience providing health and wellness counseling
• If not already certified, achieve (and maintain) a nationally recognized certification within 12 months of employment, i.e.; NCC or NBC\-HWC
• Bilingual proficiency in Spanish/Mandarin/Cantonese/Vietnamese is a plus
• Experience in direct patient care obtaining patient histories, checking vitals, conducting assessments, goal\-setting, and motivational interviewing
• Organized, tech\-savvy, and highly driven to manage time effectively in a fast\-paced, dynamic work environment
• Independent and self\-motivated with the experience of working with and appreciating a culturally diverse patient and staff population
• Excellent written and verbal communication skills.
• Familiarity with Google suite including drive, calendar, docs, slides, and sheets

Benefits:

• Medical, Dental, Vision, Life Insurance, and 401K
• Paid Time Off, Federal Holidays, and Family Leave
• Annual Performance\-Based Bonuses
• Continuing Education Reimbursement

Equal Opportunity Statement

iHealth Labs is committed to diversity in its workforce and is proud to be an equal opportunity employer. iHealth Labs considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. iHealthLabs is an Affirmative Action and Equal Opportunity Employer.

Please reference below for more information: https://www.eeoc.gov/sites/default/files/2023\-06/22\-088\_EEOC\_KnowYourRights6\.12ScreenRdr.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf