Immigration Intake Specialist

We are hiring a Bilingual Immigration Intake Specialist to support the front\-line communication of a U.S.\-based immigration law firm. This is a remote position ideal for someone with call center or client service experience, who also has a solid understanding of U.S. immigration law, especially humanitarian relief cases.

What You’ll Do:

• Answer incoming calls, messages, and online inquiries from potential and existing clients.
• Ask basic screening questions to understand the nature of the client’s immigration issue.
• Identify if the case relates to
family petitions, VAWA, Visa T, Visa U, or deportation defense, and route appropriately.
• Accurately document all conversations and client data in
CRM.
• Support clients with scheduling, follow\-ups, and sending information requested by the legal team.
• Communicate clearly and with empathy, especially with clients going through sensitive or urgent situations.
• Work closely with the legal team to ensure smooth handoff and tracking of leads.

Requirements:

* 1\+ year of experience working at an immigration law firm or in a related legal support role.

• Must be familiar with
humanitarian immigration relief: VAWA, Visa T, Visa U, family\-based petitions, and deportation defense.

* Fluent in Spanish and English, both written and spoken.

* At least 1 year of experience using MyCase (or similar legal case management software).

• Strong communication skills, detail\-oriented, and able to work independently in a remote setting.
• Comfortable handling high call volume and organizing follow\-up steps.

Nice to Have (but not required):

• Previous experience in a call center or virtual receptionist role for a law firm.

Tipo de puesto: Indefinido

Lugar de trabajo: Empleo remoto