Operations & Client Experience Manager

We are a luxury portrait photography studio based in Santa Barbara, CA, creating deeply personal, confidence\-building portrait experiences for women.

We’re looking for a highly organized, warm, and reliable person to help manage client communication and keep the business running smoothly behind the scenes.

About the Role

This is a part\-time (approx. 10 hours/week), fully remote position with a flexible schedule.

The business is already set up with strong systems, workflows, and templates—so this role is about keeping everything running smoothly, not building from scratch.

You’ll be managing the flow of communication, tracking client progress, and making sure nothing falls through the cracks.

What You’ll Do

• Respond to client inquiries and guide them through booking
• Send contracts, invoices, and emails through our CRM (17hats)
• Keep track of client workflows and ensure everything stays on schedule
• Coordinate shoot logistics and communicate with the team
• Support clients before and after their sessions
• Help keep tasks, calendar, and backend systems organized

What We’re Looking For

• Strong organizational skills and attention to detail
• Clear, prompt, and thoughtful communication
• Ability to manage multiple moving pieces at once
• Proactive and self\-directed (you don’t wait to be told what to do)
• Comfortable using systems and following established workflows

Bonus (not required):

• Experience with 17hats or similar CRM tools
• Experience in admin, operations, or a client\-facing role

You Might Be a Great Fit If You…

• Love creating smooth, well\-organized experiences for others
• Naturally keep track of details and timelines
• Are reliable, consistent, and follow through on what you start
• Are warm, empathetic, and professional in communication
• Enjoy being the person who keeps everything “on track”

Not the Right Fit If You…

• Struggle with consistent or timely communication
• Prefer to “figure things out as you go” instead of following systems
• Have difficulty managing multiple tasks and timelines

Details

• $25–$30/hour
• \~10 hours/week
• Fully remote
• Flexible schedule

About the Work

This business is rooted in helping women see themselves the way their loved ones see them through a guided, supportive portrait experience.

You’ll play an important role in making that experience feel seamless, calm, and well cared for behind the scenes.

How to Apply

Please submit your resume and a short note about why this role feels like a good fit for you.

(Optional: You’re welcome to include a short video or voice note introducing yourself—we love getting a sense of your communication style!)

Job Type: Part\-time

Pay: $25\.00 \- $30\.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: Remote