HCV Programs Assistant Manager

Internal Close Date: March 26, 2026

Grade Level: S\-1

Salary: $78,658 \- $113,220 per year

Salary Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of the range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department: Housing Choice Voucher/1001 Washington Ave N

Summary

The individual in this role supports the daily administration of the multi\-partner Stable Homes Stable Schools program. This person serves as the supervisor for the SHSS Housing Placement and Support and MPHA Housing Coordination teams and contributes as a thought\-leader in collaboration with the Manager, Director and partner leadership. The individual will provide assistance in all areas to the respective Manager of SHSS and may assume full responsibility for the SHSS team in the absence of the Manager. Upholds the mission, vision, and values of HCV and MPHA.

All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Assists in the operational management of the Stable Homes Stable Schools initiative, including oversight of intake, eligibility determinations, financial rental assistance issuance, lease\-up progression and ongoing housing stabilization efforts.
• Monitors and evaluates Housing Coordination referral pipelines and lease\-up performance metrics, including expiration prevention strategies, housing search timelines and placement success rates. Identifies barriers to housing placement and supports implementation of corrective action plans.
• Develops tracking and monitoring systems to support accurate forecasting and calculation of SHSS Housing Placement and Support rental and financial assistance budgets to ensure utilization rates meet or exceed targets established by HCV leadership.
• Provides direction to staff by establishing, communicating, monitoring, and evaluating department goals and position performance standards. Develops, implements, and maintains adequate monitoring and reporting systems to ensure competence, quality, and timeliness of program work.
• Identifies and develops tracking and monitoring systems to support and analyze accurate forecasting and calculations of the HCV Programs voucher utilization to ensure utilization rate at or above the level identified by the Director.
• Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
• Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook, train staff on changes and monitor implementation.
• Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
• Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
• Assists in analysis of program effectiveness and identifying problems and opportunities. Establishes improvement targets and quantifies results.
• Leads by example and supports all management in contributing to and strengthening the organizational culture which includes thoughtful consideration of all aspects of diversity, equity, and inclusion.
• Participates in event opportunities that build connections and relationships in the community, public, and other MPHA departments.
• Assist the Managers with special assignments based on the agency’s support needs.
• Performs other related duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Strategic Capability: Provides mission, sets direction and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.

Program and Project Management: Plans, manages and evaluates specific activities in order to deliver the desired outputs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.

Education and/or Experience

Bachelor’s degree in business or public administration with three (3\) years of increasingly responsible experience involving project management; or a minimum of five (5\) years of relevant job\-related experiences (i.e., program analysis, performance measurements, audit procedures and forecasting methods.) At least two (2\) years of prior supervisory experience is highly desirable. Previous experience performing detailed data analysis, and training and experience with quality improvement methodologies. Must have a proven record of excellent oral and written communication skills. Demonstrated high proficiency with MS Excel, PowerPoint, and Office product tools. Experience in working with ISSI or other Public Housing/Section 8 Software preferred. Knowledge of and working experience in Section 8 Programs desired. Must have, or be able to possess within one year, a Section 8 Voucher Management Certificate.

Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Required Knowledge, Skills and Abilities

• Must be highly skilled at using databases, spreadsheets, and word processing software to prepare statistical and written reports with varying degrees of complexity and detail for management.
• Knowledge of comparative analysis techniques used to evaluate and recommend overall solutions for the organization. Must have proven skills to frame abstract business challenges into constructive data and provide informed business recommendations. Must be competent in providing consultation to management regarding process improvement projects and designs to improve business results. Demonstrated ability to handle multiple priorities/projects and to meet deadlines.
• Must have proven ability to adapt to a complex, fast\-paced environment with a willingness to be flexible and adaptable as necessary. Must have strong ability to summarize and structure findings from analytical efforts in a credible and convincing manner. Must have knowledge of research methods, sampling, and statistics.
• Must have excellent critical thinking skills.
• Experience in solid management, organization, communication, and interpersonal skills.

Technical Skills

To perform this job successfully, the employee should have strong computer skills, experience with Yardi or similar software, and MS Word, Excel, and Outlook. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.