Head of Operations

Link to apply listed at the bottom of this Job Description. Only applications submitted through this link will be considered.

WHO WE ARE

La Concha Bakery is an authentic Mexican bakery and pastry destination rooted in craft, tradition, and community. Founded on the belief that real pan dulce deserves a real home, La Concha brings the warmth and artistry of traditional Mexican baking to every customer who walks through the door — starting at 3:00 AM, every single day.

Our mission is to preserve and share the authentic flavors of Mexican pastry culture while building a business that creates real opportunity — for our team, our community, and the families we serve.

Our Core Values are:

* Quality: We hold ourselves to a high standard in every batch — consistent taste, texture, and presentation, with attention to detail and no shortcuts. We don't always get it perfect, but we never stop caring.

* Hospitality: We treat every customer like family. Whether someone walks through the door for the first time or the hundredth, we create an experience that feels warm, genuine, and worth coming back for.

* Pride in Culture: Our products are a celebration of Mexican baking tradition. We take pride in what we make, where it comes from, and the craft it takes to do it right.

\\If our culture and mission does not resonate with you, please do not bother applying.

JOB DESCRIPTION

The La Concha Bakery team is looking for a results\-driven, systems\-minded Head of Operations with proven experience in food service operations. This is not a role for someone learning on the job, we need an experienced operator who has built structure inside a production environment and knows how to turn tribal knowledge into documented, repeatable systems.

The Head of Operations is responsible for transitioning La Concha Bakery from a hustle environment into a metric\-driven, franchise\-ready organization. They will serve as the central hub for systems, tech integration, and team accountability, taking full ownership of the operational infrastructure so the founder can step out of the daily production grind and focus on strategic growth. The application code word is bakery.

This role will be a key partner in guiding La Concha through its next chapter as a scalable, multi\-location operation with franchise potential.

This is a full\-time, on\-site position. Given the critical nature of this role, we host a rigorous, 4\-part application process.

RESPONSIBILITIESSystems \& SOP Development

• Extract operational knowledge from veteran team members and document it into simple, centralized SOPs
• Build a structured, tiered training program for onboarding new bakers. Designed to filter for genuine commitment to the early\-morning production lifestyle
• Favor progress over perfection; use simple formats (written docs, basic video) over elaborate systems that never get done
• Maintain and continuously improve all operational documentation as the business evolves

Tech Stack \& Financial Integration

• Own and fully integrate the Toast POS, ADP, and QuickBooks Online systems to eliminate manual data entry and bring financials to 100% accuracy
• Project\-manage the launch of the Toast online ordering system to capture digital revenue without disrupting production floor operations
• Build and maintain dashboards that track KPIs: labor\-to\-sales ratios, merchandise loss, department\-specific sales targets, and production efficiency
• Identify and fix the administrative gaps that drain leadership's time and Effective Hourly Value (EHV)

Meeting Rhythm \& Team Communication

• Establish and facilitate a structured meeting cadence across departments that will ensure tactical issues are captured and converted into trackable tasks
• Fix the top\-down communication breakdowns that currently cause production stumbles (e.g., running out of key ingredients)
• Protect dedicated "sharpen the knife" time for department leaders — ensuring not all bandwidth is consumed by reactive production but growth as future leaders.
• Maintain clear communication between front\-of\-house, production, and administrative functions

Culture \& Accountability

• Act as the operational authority for La Concha, enforcing the communication hierarchy and holding the team accountable to standards with firmness and consistency
• Partner with the Assistant Manager to establish Mission, Vision, and Values and roll them out across the team
• Own disciplinary conversations and personnel decisions, including terminations when necessary
• Serve as the "bad cop" counterbalance to the founder's warm, relationship\-focused leadership style

Scaling \& Multi\-Location Preparation

• Build the operational infrastructure required to open and run a second location that performs at or above current standards
• Design systems with franchise scalability in mind. Processes that can be replicated without requiring founder involvement across multiple locations.
• Manage corporate catering outreach and client\-facing communications in both English and Spanish

REQUIREMENTS

• Proven experience in food service operations.
• Experience opening or operating a second location for an existing restaurant or food\-based business is strongly preferred
• Bilingual in Spanish and English. Fluency in both is required to lead the team and manage external stakeholders
• Demonstrated track record building operational systems, SOPs, and training programs from the ground up
• Hands\-on experience integrating POS, payroll, and accounting systems (Toast, ADP, QuickBooks Online or equivalents)
• Change management skills — you've successfully introduced new standards and accountability into resistant team environments
• Highly assertive and unbothered by conflict. You can draw a hard line and hold it without taking resistance personally
• Analytical and data\-obsessed. You think naturally in KPIs and measure success by metrics, not just volume or intuition
• Exceptional attention to detail, time\-management, and organizational skills
• Self\-starter who thrives in early\-morning, production\-driven environments and manages priorities without constant oversight
• Candid, direct communicator with strong interpersonal, verbal, and written communication skills in both English and Spanish
• Comfort working on\-site during core production hours. This is a hands\-on leadership role, not a remote position

BENEFITS

• Salary: $80,000 – $120,000 OTE, commensurate with experience
• Full\-Time, W2 Employee position based in California
• Health Insurance is available for our employees
• PTO: 2 weeks paid time off per year to start, with the opportunity to increase in subsequent years
• Professional Development: This role will be supported by an external Ops program that includes Ops mentorship, community, and live coaching.

HOW TO APPLY

If you are interested in this position, please submit an application at the following link.

https://eltiunaqqfh.typeform.com/to/wQMpvmWN

Our team will review your application and get back to you shortly. We look forward to hearing from you!

*DISCLAIMER:*

Spyglass Ops is an authorized representative of La Concha Bakery. We are an Operations Hiring Agency, working on behalf of startup businesses to find and hire Operations Positions. All of our roles are full\-time, salaried, leadership positions within growing businesses. We also filter the businesses we work with, to ensure they provide long\-term positions, growth opportunities, and a strong working environment / culture. Our company qualifies and interviews candidates, then connects finalists with our clients for final interviews and job offers. Our highest priority is creating win\-win matches for both our candidates and clients.

Pay: $80,000\.00 \- $120,000\.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person