Volunteer Team Lead

SUMMARY

At Benton Habitat for Humanity (BHFH) we are part of a global, nonprofit housing organization that works to eliminate substandard housing locally and worldwide and provide affordable homeownership opportunities for low\-income households. We do this through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions.

ReStores are re\-sale stores whose purpose is to generate revenue, through the sale of donated building materials, furniture and appliances, to fund essential affiliate program costs. In addition, the ReStore facilitates recycling, minimizes landfill waste, provides low\-cost home improvement items, and increases Habitat’s visibility in our community.

By becoming a Volunteer Team Lead, you’ll join a collaborative, team\-based organization. You will be responsible for customer service and merchandising. It’s the perfect way to use your sales and customer service skills to directly help the members of our community looking for a hand up, not a hand out.

POSITION DESCRIPTION

Under the direction of the ReStore Manager, Volunteer Team Lead functions as a lead person for donations intake acceptance, processing, stocking and merchandising. Leads and works collaboratively with volunteers to accomplish assigned goals. Engages in metal recycling processes to ensure all materials are properly broken down , sorted and recycled for maximum ROI.

KEY RESPONSIBILITIES,

• Consistently identifies donated materials that can be resold or efficiently recycled
• Ensures that all materials slated for resale are cleaned and priced before taken to resale areas
• Ensures that all materials ready for resale are placed in the proper resale areas, items to be tested are routed to testing areas, and materials to be recycled are routed to the recycle sorting area.
• Maintains a safe, clear and clean workspace that is functional and organized
• Effectively and safely uses material handling tools \& equipment to process, receive, load, and move donated materials.
• Able to coordinate, lead and work with assigned volunteer staff in a productive \& professional manner
• Consistently provides required assistance training and support to volunteers, helping them to accomplish assigned tasks
• Response is consistently in a timely \& professional manner
• Requests are consistently brought to proper closure or referred to the appropriate individuals or entities.
• Interfaces and builds relationships/ partnerships with customers, donors, contractors and vendors
• Material breakdown, separation, sorting, containment, storage, recycling and training:
• Consistently breaks down and separates materials to be recycled into their basic components
• Accurately sorts separated materials into proper containers
• Continually monitors material containment area to avoid cross material contaminations and corrects problems when found
• Consistently teaches other team members and volunteers correct recycle break down, separation and sorting process
• Uses existing training tools and aids
• Willingly accepts special duties and/or projects such as yard maintenance and brings to full completion in accordance with established timelines.
• Willingness to train for and cover other posts such as cashier, forklift driver or sales associate
• Identifies performance improvement opportunities
• Participates in CPI initiatives and quality assurance activities in areas of responsibility
• Understands and supports BHFH ReStore Mission
• Uses and advances technology in the workplace
• Computer Literacy
• Uses existing technology to perform duties more effectively and accurately
• Safely and competently operates forklift \-will train if necessary

POSITION REQUIREMENTS

• Successful results from a criminal and sex offender background check.

REQUIRED QUALIFICATIONS

• Basic computer skills, including email, word processing, and data entry.
• Willingness to learn to operate material handling equipment, including forklift and forklift certification.
• Adequate visual and hearing ability to read and perform material handling duties safely
• Able to lift, pull and turn a minimum of 50 lbs unassisted and over 100 lbs with assistance, bend, stretch and reach to accomplish duties.
• Manual dexterity adequate to perform skills and procedures to assure safe material handling.
• Superior customer service and conflict resolution skills.

ADDITIONAL SKILLS

• Excellent communication and public relations skills.
• Strong interpersonal skills, working with a variety of people, personalities, and backgrounds.
• Ability to plan, schedule, prioritize, coordinate, and manage multiple work activities.
• Ability to adapt to a changing environment and unexpected shifts in priorities.
• Must be self\-motivated with a proactive approach to problem solving.

Schedule \& Attendance

• Must be able to work a flexible schedule, including weekends as needed
• Reliable attendance and the ability to consistently arrive on time for scheduled shifts is required

Work Expectations

• Ability to perform essential job functions with or without reasonable accommodation
• Commitment to Habitat for Humanity’s mission and values

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a warehouse with new and used furniture, household goods, and building supplies. This role routinely uses standard office equipment such as cash register, computers and phones. While performing the duties of this job, the employee is required to frequently lift and move and/or load items over 50 pounds with a Team lift. The noise level in the work environment may range from quiet to moderate. Our store is open Tuesday\-Saturday 10am\-5pm. Employees are expected to be able to work during store hours and approximately 15 minutes before and after if required to open or close.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, bend, lift, walk, talk and hear. The employee is frequently required to stand, bend, stoop, kneel, crouch, and reach in awkward and tiring positions. The employee is frequently required to use hands to finger, handle or feel. The employee must frequently lift and move and/or load items over 50 pounds with a Team lift, employing proper lifting techniques. Specific vision abilities include close vision, far vision, and peripheral vision.

Equal Opportunity Employer

Benton Habitat for Humanity is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other protected status under federal, state, or Oregon law.

NOTE: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.

Job Type: Part\-time

Pay: From $18\.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Ability to Relocate:

• Corvallis, OR 97333: Relocate before starting work (Required)

Work Location: In person