Patient Experience Representative- 3pm-11pm every other weekend

You will work to provide part time support to the Cardiac Acute Care unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives \& projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule: every other Sat/Sun 3pm\-11:30pm \+ every other holiday

Key responsibilities

• Patient Encounter Management:

+ Providing positive and effective customer service that supports unit operations

+ Collaborating with referring providers and practices

+ Obtaining required authorizations to compile patient and staff schedules

+ Scheduling patients and supporting patients encounter

Administrative:

• + Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services

+ Processing admissions/discharges

+ Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T\-passes. Experience the benefits of passion and teamwork.

Status

Part\-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

8

Pay Range

$19\.06\-$27\.64 Hourly

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Onsite Only