Personal Care Attendant Program Coordinator

MassHealth, the Commonwealth of Massachusetts’ Medicaid Program, through its Office of Long\-Term Services and Supports (OLTSS), provides a robust system of supports for members of all ages who need services to enable them to live with independence and dignity in their daily lives, participate in their communities, and increase their overall quality of life. This system of supports includes Home and Community\-Based Services (HCBS) and Facility\-Based Services, and is provided through the LTSS fee\-for\-service program, an HCBS waiver program, or integrated care plans that contract with the Commonwealth.

Services from Personal Care Attendants (PCAs), who provide assistance with personal needs such as bathing, grooming, and mobility, are among the covered HCBS services. PCA services are provided through a consumer\-directed program, in which the MassHealth member or their surrogate employs the PCAs that provide their care and is responsible for recruiting, hiring, training, firing, and supervising them. Consumers select a personal care management (PCM) agency that evaluates a consumer’s need for PCA services, develops a PCA service agreement, and provides intake/orientation and skills training to the member or his or her surrogate regarding employer responsibilities. The PCA Program is the largest community\-based LTSS program in the Commonwealth and one of the largest consumer\-direct programs in the country. It serves approximately 40,000 members through a network of 17 Personal Care Management (PCM) agencies, one fiscal intermediary, and 60,000 personal care attendant workers.

The PCA Program Coordinator is responsible for the day\-to\-day operations of the PCA program, as well as serving as a subject matter expert on the program across the larger MassHealth organization. The PCA Coordinator reports to the PCA Deputy Director. Smart, dedicated, self\-motivated individuals skilled in program management and administration, policy implementation, performance and data analysis, effective communication, training and education, stakeholder engagement and collaboration, and passion for public service are encouraged to apply.

*Duties and Responsibilities (these duties are a general summary and not all inclusive):*

• Work with several units across the Executive Office of Health and Human Services (EOHHS) Secretariat to orchestrate regulation, contract and rate development, engaging in vendor management and strategy, quality initiatives, special projects, program implementation, and performance management.
• Draft materials for members, providers, administration, budget, Legal, Prior Authorization Unit, Claims Operations, Board of Hearings, MassHealth Publications, Stakeholders and the Advocacy community.
• Ensures all PCM and fiscal intermediary contract requirements are implemented and followed, develop and provide guidance, and oversees PCM and/or fiscal intermediary contracts.
• Oversees critical incident reports.
• Assist with, through both in\-person and written communications, a robust stakeholder engagement strategy to ensure program policy and direction is communicated clearly to all appropriate stakeholders, providers, members, advocates, and the public.
• Represent the PCA Program in stakeholder engagement.
• Be responsible for reporting requirements and identify trends from a range of data sources to inform program management, including utilization data, quality data, finance reports, and overall performance.
• Provide perspective and deliverables in response to federal and state changes to rules, regulations, and policies.
• Be responsible for ensuring timely member and provider communications, as well as interagency inquiries and requests for information regarding payment and policy questions.
• Perform other duties as required.

Required Qualifications:

• Ability to prepare charts, tables, and graphs.
• Knowledge of the methods of general report writing.
• Ability to understand, explain, and apply the laws, rules, regulations, policies, procedures, etc. governing assigned unit activities.
• Ability to analyze and determine the applicability of data, to draw conclusions and make appropriate recommendations.
• Ability to gather information by examining records and documents and questioning individuals.
• Ability to maintain accurate records.
• Ability to determine proper format and procedure for assembling items of information.
• Ability to prepare general reports.
• Ability to write concisely, express thoughts clearly, and develop ideas in logical sequence.
• Ability to follow written and oral instructions.
• Ability to give written and oral instructions in a precise, understandable manner.
• Ability to establish rapport and harmonious working relationships with others, both internally and externally.
• Ability to adjust to varying or changing situations to meet emergencies or changing program requirements.
• Ability to exercise sound judgment.
• Ability to exercise discretion in handling confidential information.
• Knowledge of the principles, practices, and techniques of supervision.
• Ability to coordinate the efforts of others in accomplishing assigned work objectives.

Preferred Qualifications:

• Knowledge and experience in LTSS program policy development, analysis and evaluation.
• Possess an understanding of the role of data and analysis in driving system change.
• Ability to develop and maintain effective working relationships with a range of LTSS stakeholders and partners.
• Skilled in problem solving, consensus building, conflict resolution and team building.
• Ability to analyze health and human service legislation and policy.
• Ability to interpret policies and procedures in written and verbal responses to requests for information.
• Ability to understand, apply and explain pertinent laws, rules, regulations, policies and procedures.
• Ability to work independently and collaboratively.
• Ability to manage time and set priorities and reach decisions under pressure.
• Ability to coordinate and communicate health and human service policy positions both internally and in external settings.
• Ability to prepare and present charts, tables, graphs, and slide decks.

*About MASSHEALTH:*

To improve the health outcomes of our diverse members and their families by providing access to integrated health care services that sustainable \& equitable health, well\-being, independence, and quality of life.

For more information about our agency and programs please visit: https://www.mass.gov/orgs/masshealth

*To Apply:*

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

*Pre\-Offer Process:*

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions, please contact the Executive Office of Health and Human Services Human Resources at 1\-800\-510\-4122 and select option \#4\.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full\-time, or equivalent part\-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.\*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.\*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.\*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non\-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self\-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Program Coordinator IIIPrimary Location: United States\-Massachusetts\-Boston\-1 Ashburton PlaceJob: Administrative ServicesAgency: Exec Office Of Health and Human ServicesSchedule: Full\-timeShift: DayJob Posting: Mar 17, 2026, 2:47:55 PMNumber of Openings: 1Salary: 78,834\.86 \- 115,284\.78 YearlyIf you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival, Kendy Derival3@mass.gov \- 6173488456Bargaining Unit: 06\-NAGE \- Professional Admin.Confidential: NoPotentially Eligible for a Hybrid Work Schedule:*

• Yes