Customer Support & Experience Representative (Remote)

Who We Are

Indiana Shockwaves is more than a softball organization — we help athletes become competitors, teammates, and confident leaders. Our teams train hard, support each other, and chase goals on and off the field. Parents, players, and coaches stay connected through detailed season planning, events, camps, showcases, and development programs rooted in teamwork and growth.

We’re building a remote support team that represents our values: integrity, communication, and service with heart.

The Role (What You’ll Do)

You’ll be the human behind the message — the voice and support system for families, coaches, and community partners.

Your daily impact will include:

• Responding to inquiries from players’ families, coaches, and prospects through email, phone, and text
• Helping with registrations, schedule questions, account updates, and system navigation
• Tracking communications and documenting key follow\-ups in internal tools
• Being a friendly first point of contact for community members
• Coordinating with directors and coaches to ensure smooth operations
• Spotting patterns in questions and pitching improvements that streamline support
• You’re not switching tickets — you’re strengthening relationships that help players stay confident and informed.

Who You Are

We want someone who feels energized by helping people and knows how to juggle priorities with a smile. You’ll thrive here if you:

• Communicate clearly and kindly
• Think in solutions, not problems
• Stay organized even when things are moving fast
• Love systems and follow\-through
• Enjoy supporting others in a mission\-driven environment
• Have experience in customer support, teamwork, or sports admin (plus but not required)

What Makes This Role Unique

This isn’t your typical customer support job. You’ll:

• Work with passionate families and coaches in youth sports
• Help shape how we support our community
• Learn the ins and outs of a respected fastpitch organization
• Grow into more responsibility as we expand

Indiana Shockwaves supports young athletes aiming for their next level — and you’ll play a key role in making the experience feel personal, smooth, and uplifting.

Job Type: Full\-time

Pay: $23\.00 \- $27\.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote