Part-Time Bilingual (English/Spanish) Call Handling Operator

Excel Answering Service is seeking a Part\-Time Telephone Operator to join our team. This role is essential in providing professional call\-handling services for medical offices, law firms, and other professional businesses.

This is NOT a telemarketing position.

This is NOT a remote position — all work is performed on\-site.

This position is perfect for:

• College students
• Individuals needing flexible hours
• Anyone seeking part\-time work in a professional environment

Responsibilities

• Answer incoming calls promptly and courteously using a multi\-line phone system
• Handle inbound calls for medical, legal, and professional clients
• Route calls to the appropriate staff or departments
• Perform accurate data entry for call logs and client messages
• Follow client\-specific instructions precisely
• Maintain professional phone etiquette at all times
• Assist with dispatching and coordinating communication as needed
• Manage basic reception tasks such as scheduling and inquiries
• Keep the workspace organized and presentable

Required Skills

* Bilingual (English/Spanish)

• Typing speed of
35\+ WPM
• Excellent oral and written communication
• Strong customer service abilities
• Reliable, professional, and organized
• Strong computer literacy
• Ability to learn new software quickly
• Positive attitude and strong interpersonal skills
• Ability to accept coaching and constructive feedback
• Flexible availability (schedule may vary weekly)

Preferred Experience (Not required, but a plus)

• Clerical, receptionist, or administrative experience
• Experience with multi\-line phone systems
• Dispatching or call\-center background
• Prior customer service experience

Why Work With Us?

• Flexible scheduling
• After\-school and college\-friendly environment
• Professional and supportive workplace
• Resume\-building opportunity
• Growth potential and skill development

About Excel Answering Service

We provide 24/7 communication support for medical offices, law firms, service companies, and various professional clients. Our focus is professionalism, reliability, and delivering exceptional customer service on behalf of our clients.

This is an on\-site position and not remote.

Pay: $16\.60 per hour

Benefits:

• On\-the\-job training

Application Question(s):

• Would you be available to begin your shift at 2:00 PM on weekdays, if needed?
• Are you able to work from 8:00 AM to 4:00 PM or from 4:00 PM to midnight on Saturdays and Sundays as part of a rotating schedule?
• Are you able to speak, read, and write in Spanish at a professional level?
• Are you able to attend training Monday through Friday from 9:00 AM to 1:00 PM?
• Are you able to work on a rotation schedule?
• This position is not remote. Are you able to reliably commute to the workplace?

Work Location: In person