Weekend Scheduling Coordinator

Weekend Scheduling Coordinator \- Remote (must be located in Chandler, AZ area)

Senior Helpers is looking to grow our family. Are you a compassionate person looking to have an impact on the seniors in our community? If so please let us know.

We are looking for a compassionate person who wants to help schedule care plans between the families we support in the community and our caregivers.

If you are compassionate, have great communication skills, attention to detail, possess the ability to create new relationships, and are a critical thinker we would love to talk to you.

This is a part\-time weekend position of 20 hours. Weekend Scheduling Coordinator is required to be on call from Friday 5:00 pm \- Monday 8:00 am. We offer a competitive salary with the opportunity to participate in 401k after twelve months of employment.

Please note: an in\-person interview will be conducted in Chandler, AZ. Must live in Arizona to complete in\-person training. Overall role is remote.

Responsibilities and Tasks

● Scheduler will select, schedule, and assist in the coordination of caregivers based on assessment and care plan information for new and existing clients.

● Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call\-outs” arise. Company schedule must be complete for the next business day before leaving for the day.

● Track and record in internal system all instances of assignment refusals, call\-outs, late arrivals, early departures, etc. and share information with the Manager.

● Monitor and respond to all calls during on\-call / after\-hours scheduling.

● Reach out to caregivers and clients with regards to changes in schedule that may come up on a daily basis

● Build professional relationship(s) with clients so as to ensure excellent service delivery

● May assist in entering client and staff information into a database, and also updating it on a regular basis

● Keep Office staff up\-to date with all on\-call situations with weekly/Weekend reports.

● May assist with input of client/caregiver information into Clear care and report urgent findings to the care team.

● Audit’s caregiver timecards on a regular basis to ensure hours match scheduled hours and be prepared and verified by Office Manager. Ensure there are no missed clock ins or outs.

● May assist in other clerical duties assigned by the Scheduling Coordinator / Operations Manager.

● May assist by reaching out to new leads that come through and document on internal system and schedule assessments.

Qualifications

● Minimum of one year in a staffing position

● Excellent problem\-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions.

● Professional experience in the field of customer service

● Knowledge of general healthcare staffing requirements

● Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multitaskand work independently

● Must have experience using telephones with multiple lines, multi\-task on several calls and maintain professionalism and patience with a fast\-paced environment

Job Type: Part\-time

Pay: $18\.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid orientation
• Paid time off
• Paid training

Medical Specialty:

• Home Health

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• On call
• Weekends only

Application Question(s):

• Are you able to be on call from Friday at 5 pm to Monday at 8 am?

Experience:

• Computer skills: 1 year (Required)
• Schedule management: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: Remote