Operations Manager

About the role

You'll be the operational backbone of our mental health marketplace—a true jack\-of\-all\-trades who keeps everything running smoothly while our team focuses on mission\-critical work. This is a part\-time, remote role that blends strategic thinking with hands\-on execution. You'll oversee direct reports, collaborate closely with stakeholders, and jump between high\-level planning and detailed follow\-through. If you thrive in fast\-moving environments where you can own meaningful systems and wear multiple hats, we'd love to talk.

About the Company

Samata Health is the personalized mental health benefit built for growing teams. With our usage\-based rates, we provide high\-quality mental health care to teams of all sizes with zero barriers to access.

We’re a down\-to\-earth, scrappy, and fun team that’s deeply passionate about making the world a more supportive and inclusive place—starting with the workplace.

What you'll be doing

• Own weekly budget updates, monthly/annual financial projections, and financial decision\-making by reviewing bookkeeper reports, QuickBooks data, and P\&L performance to keep leadership informed on runway, cashflow, and resource allocation.
• Oversee payroll operations by reviewing timesheets, coordinating pay runs, and maintaining clean documentation and processes for a remote team.
• Lead people operations for a distributed team—conducting regular check\-ins and supporting team coordination with leadership.
• Maintain HIPAA compliance operations, including coordinating the annual HIPAA compliance audit and supporting ongoing team HIPAA training and supervision.
• Coordinate key filing and compliance tasks such as franchise fee/tax filings and supporting tax prep by organizing documentation and partnering with external CPAs.
• Own contract and agreement workflows—signing agreements, updating/editing documents for client requests, and keeping records organized and up to date.
• Drive project and tool management across the org, including Monday.com administration (boards, user management, reporting) and supporting tech\-forward workflows.
• Support marketing and web operations as needed, including Kit (ConvertKit) setup/management, domain management, and web development project coordination (attending meetings, assigning tasks, and tracking progress).
• Manage core operational logistics and team administration—handling scheduling, communications, and administrative coordination to keep the team running smoothly.

What we're looking for

• Proven experience as a people manager, with the ability to coach, support, and hold a small team accountable while collaborating cross\-functionally with leadership.
• Strong project management skills—able to manage multiple workstreams at once, prioritize effectively, and keep initiatives moving forward in a fast\-paced, tech\-forward environment.
• Financial and operational aptitude, including comfort reviewing reports, tracking budgets and projections, monitoring cash flow, and staying organized across recurring operational processes.
• High attention to detail and reliability when handling sensitive, compliance\-related work (including HIPAA\-related training, audits, and documentation) and operational risk.
• Tech\-savvy and quick to learn new tools and workflows.
• A "jack\-of\-all\-trades" mindset—willing to be scrappy and do both strategic and hands\-on work, from improving systems to handling urgent admin needs.

What you'll need

Must\-Haves:

• Experience managing people and overseeing direct reports in a remote environment
• Strong project management skills with excellent prioritization and stakeholder alignment
• Proficiency with
Monday.com, Excel, QuickBooks, and Google Workspace (G Suite)
• Working knowledge of financial and operational workflows (budgeting, P\&Ls, cash flow, payroll)
• Ability to quickly learn new tools and processes in a tech\-forward, remote\-first environment
• Availability to work \~10 hours/week and be responsive within 8:00am–6:00pm CST

Nice\-To\-Haves:

• Familiarity with
PandaDoc, Help Scout, Clockify, Kit (ConvertKit), and/or Jira
• HIPAA compliance or training experience
• Experience managing web development teams or scrum processes

What we offer

• Part\-time schedule (10\-15 hours/week)
• 100% remote work
• Flexible hours, with availability needed between 8:00am–6:00pm CST
• Hands\-on ownership and variety across operations, finance, compliance, and project management in a tech\-forward, remote\-first environment

Pay: $45\.00 per hour

Expected hours: 10\.0 – 15\.0 per week

Application Question(s):

• Do you have experience with Monday.com, Excel, QuickBooks, and Google Workspace (G Suite)?

Experience:

• Management: 2 years (Required)

Work Location: Remote