About Us
Edwards Psychiatry provides high\-quality, compassionate mental health care to individuals of all identities. We are a small, multicultural practice that values inclusivity, diversity, and authenticity. We’re looking for a warm, ambitious, and highly detailed Patient Care Coordinator to help our daily operations run smoothly so we can focus on what matters most: our patients.
What You’ll Do
As the main point of contact for our clinic, you’re the glue that holds everything together. You’ll ensure no patient or provider is left waiting, taking the lead on the details so that everyone’s day is easier just by having you on the team.
* Communications: Answer live calls, return voicemails, and manage email and portal patient messaging.
* Scheduling \& Prioritization: Manage team calendars, confirm intake forms are complete, and flag priority cases for sooner appointments or provider intervention.
* Billing Support: Verify cards on file before appointments and help collect unpaid invoices. Assist with superbills. We do NOT accept insurance, so verifications and copays etc. are NOT part of this role.
* Clinical Admin: Submit prior authorizations, draft patient letters, and work directly with our providers to coordinate specific cases with outside providers or pharmacies.
Who You Are
* Passionate: You have a passion for mental health and a dedication to serving patients and providers.
* Experienced: You have a background in healthcare administration, medical reception, or clinical experience.
* Warm \& Approachable: You’re easy to talk to and bring a calm, helpful energy to every interaction, whether it’s on the phone or in writing.
* Tech\-savvy: You are well\-versed in Google Workspace and have used multiple EHRs. If you’ve already used IntakeQ or Spruce, that’s a big plus.
* Proactive \& Ambitious: You don't wait to be told what to do. You see a gap in a patient’s intake forms or a calendar conflict and you fix it.
Standout Candidates Have
- Experience with IntakeQ/PracticeQ or Spruce software
- Experience with drafting patient letters or pre\-filling forms for providers
- Experience submitting prior\-authorizations for medications on CoverMyMeds
- A recent HIPAA training certificate
- Flexible schedule
- Opportunities for advancement
- Paid sick time
- Paid training
- In which City and State will you be physically performing your work for the duration of this position?
To Apply
We want to hear from you, not AI. Please submit your resume along with a few sentences on why you are interested in the role and why you are a good fit.
Please also take time to visit our website at https://edwardspsychiatry.org to learn more about our practice, team, and values.
Thank you for your interest!
Pay: $17\.13 \- $18\.00 per hour
Benefits:
People with a criminal record are encouraged to apply
Application Question(s):
Work Location: Remote