Client Services Specialist for the Division of Tenant \& Owner Resources
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- HOUSING PRESERVATION \& DVLPMNT
- Full\-Time
- No Exam Required
- -------------------
- We maintain building and resident safety and health
- We create opportunities for New Yorkers through housing affordability
- We engage New Yorkers to build and sustain neighborhood strength and diversity.
- Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns.
- Review client accounts to provide updates regarding their subsidy programs as requested.
- Prepare and send appropriate correspondence, as well as track responses.
- Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units.
- Participate in community outreach efforts to support Section 8 participation.
- Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence.
- Document and maintain case files and electronic records, preparing files as needed.
- Attend mandatory training sessions.
- Process annual and interim certifications.
- Excellent communication skills (both oral and written).
- Call center experience is a plus.
- Strong active listening skills.
- Ability to work in a fast\-paced environment.
- Proficiency with computers and the ability to learn new software.
- Strong time management and organizational skills.
- Excellent troubleshooting abilities.
- Bilingual skills are a plus.
- Experience with Section 8 or other rental subsidy programs is a plus.
- Experience Level: Entry\-Level
- Category: Constituent Services \& Community Programs
Posted On: 03/07/2026
Location
NYC\-ALL BOROS
Department
CLIENT SERVICES
Salary Range:
$44,545\.00 – $51,227\.00
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Job Description
About The Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
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Your Team:
At HPD, rent subsidy programs are administered by the Division of Tenant \& Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low\-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.
Your Impact:
HPD's Division of Tenant \& Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)\-Shelter Plus Care (SPC) and NYC 15/15\. Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.
Your Role:
As a Client Services Specialist in the Division of Tenant Resources, you are expected to perform customer service functions that provide essential services to assist HPD clients. You will engage with clients via telephone through our call center system, online through various email accounts, and in person with stakeholders. Your responsibilities will include ensuring that participant cases are accurately screened, providing appropriate updates and guidance, and documenting information in relevant databases, all in compliance with HPD policies and Federal HUD Rules and Regulations.
Key Responsibilities:
Preferred skills
Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H\-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application
COMMUNITY ASSOCIATE \- 56057 Minimum Qualifications
Qualification Requirements
1\. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2\. Education and/or experience which is equivalent to "1" above.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Job ID
772865
Posted until
05/05/2026
Title code
56057
Civil service title
COMMUNITY ASSOCIATE
Title classification
Non\-Competitive\-5
Business title
Client Services Specialist For The Division Of Tenant \& Owner Resources
Job level
00
Number of positions
1
Work location
100 Gold Street
Client Services Specialist for the Division of Tenant \& Owner Resources