Prosthetic Clerk

Summary

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The incumbent is a member of the Prosthetics Treatment Team that serves patients in the hospital, and the outpatient treatment centers located in and around the Louisville, KY area. They will provide patient care/support services to an adult population. Within categorizations, the incumbent must tailor to the patient care/Support services to meet the specialized need(s) of the individual patient.

This job is open to

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### The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

### Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct\-Hire Authority (5 CFR 337\.201\) for this occupation.

Duties

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Duties include but not limited to:

• Meets public and records the arrival of all patients reporting to Prosthetics. Informs Orthotic Lab staff of the arrival of scheduled appointments. Distributes stock to eligible veterans and posts stock issues to the Prosthetic VISTA programs.
• Examines clinical health record, claim folders, and medical entitlement for prosthetic items and services, advises veterans of the same. Identifies priorities on pending requests to comply with VA Central Office mandated five (5\) day deadline. Insures that pending requests are posted to the suspense log and enters data to verify the workload statistics used to facility funding for Prosthetic Treatment Center.
• The incumbent uses office automation equipment such as an electric typewriter, computer, word processor. facsimile machines, ADP equipment (keyboard and visual display), calculator, copies, and telephones to effectively communicate with others. produce forms and complete correspondence.
• The incumbent is responsible for entering data used in preparing and submitting numerous facility Central Office reports: Prosthetic Order Report, and the VACO national Prosthetic Patient Database, NPPD/Obligation/Expenditure Report.

* The incumbent assists in administrating the following specialized programs within the service to: scheduling of appointments and authorizing travel, completion of appropriate forms and referrals as required.

* Through personal interviews, phone conversations, and letters the incumbent determines veteran's eligibility for prosthetic appliances and/or services.

* Proficient with medical, prosthetics, and orthotic terminology.

* Through personal interviews, phone conversations, and letters the incumbent determines veteran's eligibility for prosthetic appliances and/or services.

* Attends scheduled training sessions and participates in facility or service level safety promotions.

Work Schedule: Monday \- Friday 8:00am \- 4:30pm

Position Description Title/PD\#: Prosthetic Clerk/PD100350

Physical Requirements: The stress encountered throughout the workday in coordinating the delivery of prosthetic appliances and/or services with physicians, social workers, therapist, seriously ill. and severely disabled veterans and their families, vendors, and the arranging delivery for health care and life support equipment is an unavoidable aspect of the position.

Requirements

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### Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre\-employment requirements (https://www.uscis.gov/i\-9\-central/form\-i\-9\-acceptable\-documents).
• Effective May 7, 2025, driver's licenses or state\-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

As a condition of employment for accepting this position, you will be required to serve a probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

### Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time\-In\-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time\-in\-grade requirements by the closing date of this announcement. For a GS\-5 position you must have served 52 weeks at the GS\-4\. For a GS\-6 position you must have served 52 weeks at the GS\-5\. The grade may have been in any occupation, but must have been held in the Federal service. An SF\-50 that shows your time\-in\-grade eligibility must be submitted with your application materials.

Note: Time\-In\-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.GS\-5: You may qualify based on your experience and/or education as described below:

GS\-05 grade level experience: One year of specialized experience (equivalent to the GS\-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Use of office equipment, scheduling patient appointments, and records/file management.

OR

Applicants may substitute education for the experience required for the GS\-05 level. You must have successfully completed four (4\) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite? (Transcripts must be submitted at time of application)

OR

Applicants may also combine education and experience to qualify at the GS\-05 level. Must have equivalent combinations of successfully completed post\-high school education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.(Transcripts must be submitted at time of application)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

### Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

### Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

A supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well\-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly\-appointed Federal employee's credit for their job\-related non\-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full\-time, part\-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

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You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Required Documents

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Documents Accepted:

• Cover Letter
• DD\-214/ Statement of Service
• Disability Letter (VA)
• Other (1\)
• Performance Appraisal
• Resume
• Separation Notice (RIF)
• SF\-15
• SF\-50/ Notification of Personnel Action
• Transcript

Documents Required:

• Resume

Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF\-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.

Veterans' Preference: Since the Direct\-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.

Applications are accepted online. Applying online will allow you to review and track the status of your application.

How to Apply

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All applicants are encouraged to apply online.

To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 03/09/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12900310\.

1\. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2\. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re\-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

### Agency contact information

Crystal Noriega

Phone

(512\) 317\-1310

Email

Crystal.Noriega@va.gov

Address

Robley Rex VA Medical Center

800 Zorn Avenue

Louisville, KY 40206

US### Next steps

After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

Overview

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Accepting applications

Open \& closing dates

03/05/2026 to 03/09/2026

Salary

$40,736 to \- $52,597 per year

Pay scale \& grade

GS 5

Location

1 vacancy in the following location:

Louisville, KY

1 vacancy

Remote job

No

Telework eligible

No

Travel Required

Not required

Relocation expenses reimbursed

No

Appointment type

Permanent

Work schedule

Full\-time

Service

Competitive

Promotion potential

None

Job family (Series)

• 0303 Miscellaneous Clerk And Assistant

Supervisory status

No

Security clearance

Not Required

Drug test

No

Position sensitivity and risk

Non\-sensitive (NS)/Low Risk

Trust determination process

• Credentialing
• Suitability/Fitness

Financial disclosure

No

Bargaining unit status

No

Announcement number

CBTG\-12900310\-26\-CGN

Control number

859764700