Small Group Journeys Sales Assistant - Hybri

Position Summary

Support Small Group Journey Travel Consultants by handling administrative\-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking\-related functions.

Responsibilities and Accountabilities

• Assist Small Group Journey Travel Consultants with the following tasks:
• Custom extensions, as identified by the Travel Consultant, coordinated with DMC, produce custom extension itineraries.
• Notify and collect payment for all bookings with balances past due.
• Call guests/Travel Advisors to collect missing information and itinerary details.
• Enter all data from Guest Information Forms into the reservation system including but not limited to passport, medical conditions, and flight information.
• Verify all flight details are correctly coordinated with land services booked and adjust transfers as needed.
• Identify gaps in services as a result of flight information received and act accordingly.
• Review Travel Consultant Quality Check and Insurance Reports and action promptly.
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
• Coordinate Signature Program Design Your Day follow\-up, and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue\-generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post\-tour issues require investigation into historical documentation.
• Special projects or other related duties as required.

Skills and Abilities

• Professional verbal/written communication skills and phone demeanour.
• Strong multi\-tasking skills and flexibility required.
• Detail\-oriented with excellent organizational skills.
• Good judgment and problem\-solving skills
• Ability to work in a team environment.
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies.
• Must be able to perform basic mathematical computations.
• Must read/write/speak English.

Education and Experience

• Travel School or college degree preferred
• High School diploma required
• Relevant travel industry experience preferred

Special requirements

• Evening, weekend, and approved overtime may be required

Salary Range

• $40k, with additional earning potential through sales incentives.

Benefits

A\&K offers a large portfolio of competitive benefits to all eligible, full\-time employees. Some benefits are provided at no cost to the employee, such as group life insurance, short\-term and long\-term disability, and travel discounts. Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre\-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.

EEO Statement

Abercrombie \& Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full\-time

Pay: From $20\.51 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• What is your desired hourly rate?
• Are you comfortable working in the office four days per week, with the option to work remotely one day per week?

Ability to Commute:

• Downers Grove, IL 60515 (Required)

Work Location: Hybrid remote in Downers Grove, IL 60515