We are seeking a reliable, detail\-oriented Office Administrator to join our team in a fast\-paced, Remodel \- Plumbing contracting business. This role is the "hub" of our daily operations—managing the front\-end customer experience while ensuring our back\-end financial processes run like a well\-oiled machine.
If you are someone who enjoys a mix of data\-driven tasks and person\-to\-person interaction, you’ll fit right in. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self\-motivated and trustworthy. The office administrator ensures smooth running of our company’s office and contributes in driving sustainable growth.
Responsibilities
In this role, you will be responsible for the full lifecycle of the customer account, from initial intake to final payment.
* Invoicing \& Billing: Generate and send accurate invoices to customers in a timely manner. Ensure all billing details align with service contracts or orders.
* Collections: Monitor accounts receivable and follow up on overdue payments with professionalism and persistence.
* Customer Service \& Phones: Serve as the primary point of contact for incoming calls. Handle inquiries, resolve billing discrepancies, and provide a high level of service.
* Data Intake: Enter new client information and project data into our systems with 100% accuracy.
* Administrative Support: Maintain digital and physical filing systems, manage mail, and assist with general office organization.
- Assist colleagues whenever necessary
- Schedule is 8 hours daily with 1/2 hour lunch from 8:00 \-4:30
- High school diploma or equivalent
- Proficient in Microsoft Office and Google Suite applications
- Intellectual maturity to handle stressful situations
- Strong organizational and clerical skills
- Experience in customer service and administrative roles
- Familiarity with accounting software such as QuickBooks
- Excellent communication skills and phone etiquette
- Ability to manage calendars and perform data entry tasks
- Ability to prioritize tasks in a high\-volume environment.
- Bilingual, particularly in Spanish, is a plus
- Experience in office management and handling multi\-line phone systems
What You Bring to the Table
* The "Paperwork Pro": You have a knack for numbers and a high attention to detail. You catch the typos others miss.
* Communication Skills: You can handle a difficult collections call with grace and firm professionalism.
* Reliability: You understand that being present from 8:00 to 4:30 is vital for the team's success.
* Self\- Starter: You are able to evaluate the needs of the day and effectively navigate your own to do lists.
* Problem Resolver: You are able to negotiate issues with ease and can figure out solutions to issues with little guidance.
* Tech\-Savvy: Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with accounting or CRM software.
Qualifications
Job Type: Full\-time
Pay: $21 per hour
Expected hours: 40 per week
Work Location: In person
Tipo de puesto: Tiempo completo
Sueldo: $21\.00 \- $25\.00 la hora
Lugar de trabajo: Empleo presencial