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- Greet patients warmly, verify their information, and assist with check\-in procedures using electronic health record (EHR) systems. We use Charm EHR.
- Provide compassionate assistance during procedures and injections.
- Obtain accurate medical history and take vital signs.
- Schedule appointments accurately utilizing medical scheduling software and coordinate with healthcare providers to optimize daily clinic flow
- Manage patient records by filing, updating, and reviewing medical documentation in compliance with HIPAA regulations
- Handle multi\-line phone systems with professionalism, providing excellent customer service and answering inquiries promptly
- Collect payments and perform medical collections when necessary, ensuring accurate documentation of transactions
- Support medical administrative functions including data entry, filing, and maintaining office supplies in a well\-organized manner.
- Proficiency in Microsoft Office Suite (Word, Excel) along with typing skills for efficient data entry and record keeping
- Excellent phone etiquette and communication skills to deliver outstanding patient service in a professional manner
- Ability to review medical documentation thoroughly while maintaining strict confidentiality under HIPAA regulations
- Draw blood
- Take vitals signs
- Be proficient in medical terminology