Service Support Staff

Job Overview

We are seeking energetic and dedicated Service Support Staff to join our dynamic team! In this role, you will be the frontline ambassador for our customer service operations, providing exceptional support to clients and ensuring smooth communication between customers and the company. Your enthusiasm and proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client services while working in a vibrant team setting.

Duties

• Respond promptly to customer inquiries via phone, email, and chat, demonstrating excellent phone etiquette and communication skills
• Assist clients with product information, service details, and troubleshooting to ensure high satisfaction levels
• Conduct outbound calling campaigns to follow up with customers, gather feedback, or promote new services
• Manage data entry tasks accurately within Microsoft Office applications and customer relationship management (CRM) systems
• Handle cash transactions securely when applicable, maintaining precise records of payments and receipts
• Support sales efforts by identifying customer needs and offering suitable solutions or upgrades
• Maintain comprehensive records of interactions, transactions, and client feedback for analysis and continuous improvement

Experience

• Previous experience in call center environments or customer support roles is highly preferred
• Bilingual or multilingual abilities are a strong advantage, enabling effective communication with diverse client bases
• Demonstrated proficiency in Microsoft Office tools such as Word, Excel, and Outlook
• Strong communication skills with the ability to convey information clearly and professionally
• Experience with outbound calling campaigns or tele\-sales is desirable
• Familiarity with data entry tasks requiring accuracy and attention to detail
• Knowledge of customer service best practices, including active listening and problem\-solving techniques

Join us as a Service Support Staff member to make a meaningful impact through engaging client interactions! Bring your enthusiasm, communication prowess, and passion for service excellence—your journey toward a rewarding career starts here!

Pay: $23\.33 \- $28\.09 per hour

Benefits:

• 401(k)
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote