Patient Care Customer Service Evenings & Weekends REMOTE

Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high\-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Summary We are seeking a dedicated Patient Care Coordinator \- REMOTE, Must live within the US for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner.Pay is $16 plus a Quarterly Bonus opportunity Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) This position requires you to work five days a week. This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process. Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling Obtains medically necessary documentation Processes patient orders through On\-line Pharmacy system Resolves tracking issues and reschedules shipping orders for patients Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure Verifies orders are complete Performs other duties as assigned Employment is contingent on Background check (company\-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Background in the medical field with experience in administrative record management, preferred Experience working with medical equipment, preferred Familiarity with medical billing processes and reimbursement procedures, preferred Knowledge of medical terminology, preferred Minimum of one year of related work experience, preferred Skills and Competencies Ability to interpret various forms of communication, including verbal, non\-verbal, written, and visual Ability to perform basic mathematical calculations accurately Capable of working independently as well as collaboratively within a team Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information Self\-motivated, organized, and able to manage time and solve problems using deductive reasoning Strong attention to detail with the ability to multi\-task effectively Strong English communication skills, both written and verbal Machines, Equipment and Technical Abilities Ability to navigate the internet and conduct online research Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets Proficiency with email communication platforms Working knowledge of Microsoft Outlook, Word, and Excel Physical Demands*** Ability to lift and carry office equipment when needed Ability to read small print on screens and documents, requiring close vision Ability to sit, stand, walk, talk, and listen for extended periods