Office Admin/Secretary & Scheduling Coordinator

About Hope Therapy At Hope Therapy, we believe that meaningful change begins with connection, compassion, and the right support. With locations in Spanish Fork and Orem, Utah, as well as virtual therapy services, our team provides specialized mental health counseling for individuals, couples, and families. We are passionate about creating a welcoming, supportive environment where clients feel understood and empowered to take meaningful steps toward healing and personal growth. As our practice continues to grow, we're looking for a dependable, compassionate, and organized individual to join our administrative team and help us provide an exceptional experience for our clients. About the Role We're seeking a Client Care \& Scheduling Coordinator to support our clients and therapists during evening, weekend, and holiday hours. This is a part\-time, remote opportunity ideal for someone who enjoys helping others, is highly organized, and thrives when working independently. You'll serve as a key point of contact for clients, assist with scheduling and administrative needs, and help ensure a smooth, welcoming experience for everyone who reaches out to Hope Therapy. The opening is specifically for Evenings (4\-8 PM), Weekends \& Holidays(where applicable) Reports To: Office Manager This position offers the opportunity to grow into additional hours and responsibilities as our practice expands. What You'll Do Answer incoming calls during assigned evening, weekend, and holiday hours, providing friendly and professional service. Schedule new client intake appointments and assist prospective clients with getting started. Respond to client questions regarding services, scheduling, and general practice information. Coordinate appointment changes, cancellations, and rescheduling requests. Manage therapist calendars to maintain accurate and organized schedules. Help connect new clients with available therapists based on their needs and scheduling preferences. Provide administrative support to the Office Manager and assist with other assigned tasks. Maintain accurate records and handle sensitive client information with professionalism and discretion. What We're Looking For Customer service: Strong communication skills and a warm, compassionate approach to helping others. Administrative experience: Previous experience in a receptionist, scheduling, or client\-facing administrative role. Organization: Ability to manage multiple tasks, competing priorities, and shifting schedules. Independence: Self\-motivated, dependable, and comfortable working autonomously. Problem\-solving: Resourceful, proactive, and confident navigating day\-to\-day challenges. Attention to detail: Strong follow\-through and comfort using scheduling software and other office technology. * Availability: Able to work assigned evening, weekend, and holiday shifts while residing in Utah. Preferred: Experience in therapy practice administration, behavioral health, or a related healthcare setting, including familiarity with intake coordination, scheduling systems, and HIPAA requirements. Experience with Simple Practice is preferred. Pay: $17\.00 per hour Expected hours: 20\.0 – 28\.0 per week Work Location: Remote