Outsource Task Processor III

Tax Procurement and Payments Procures tax amount data from taxing agency jurisdictions. Tax amount data procurement method consists of telephone, e\-mail, and fax communication to taxing agency jurisdictions Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively identify tax status for payment processing Follows agency guidelines and special processing instructions Builds Tax Lines as needed utilizing the TED table Validates lender payees prior to making disbursements Completes payments accurately prior to ATR expiring and within SLA Completes all required Task processing within SLA Balances all disbursements prior to end of day and submit all payment back daily Follows Lender Business Rules with supervisor assistance Maneuvers successfully in all systems including Mainframe, TTS and lender servicing systems Workflow Management Monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiencies Prepares production/statistical reports to mortgage lenders and direct supervisors Notifies Leadership when overtime or assistance is needed Customer Service Responds to mortgage lenders and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt and accurate manner Quality Control Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Task Research Team standards are met Prepares production/statistical reports as applicable This position will perform other duties as assigned based on the needs of the department. Core Competencies Demonstrate strong problem\-solving skills Ability to communicate effectively both orally and in writing Ability to type 40 wpm Ability to interpret payment histories, loan conditions, notes Must be able to use 10 key by touch; or above with 98% accuracy Must have basic knowledge of Real Estate Tax Servicing Must be a team player and have the ability to work in a team environment Must possess effective communication skills, both written and verbal Must be able to work in a fast\-paced environment Ability to work under time constraints and meet high priority deadlines to ensure task is processed by expected completion date Required Education \& Experience 1 Year related experience High School Diploma or equivalent Experience in Microsoft Excel, Microsoft Word and Microsoft Access Data Entry/Computer usage experience Customer Service experience Preferred Education \& Experience Tax Service or Mortgage Servicing experience Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.