Receptionist/Administrative Assistant

Patch Perfect Drywall \& Home Services is seeking a organized and welcoming Administrative Assistant / Receptionist to join our team. As the first point of contact for our customers, you will play a critical role in managing daily office operations, scheduling service appointments, and ensuring our clients receive exceptional service from their first call to project completion.Here is a comprehensive job description tailored for your home services business: Job Overview Job Title: Administrative Assistant / Receptionist Company: Patch Perfect Drywall \& Home Services Job Type: Full\-time / Part\-time Location: Office\-based / Hybrid Reports To: Office Manager / Business Owner Key ResponsibilitiesCustomer Service \& Reception First Impression: Greet office visitors and answer incoming phone calls with a professional, friendly demeanor. Lead Intake: Filter inquiry calls, gather project details from potential clients, and log them into our system. Client Communication: Respond promptly to customer emails, text messages, and online inquiries. Scheduling \& Dispatching Appointment Settings: Schedule initial estimates and final repair jobs for our drywall technicians. Calendar Management: Maintain an organized, real\-time digital calendar to maximize technician efficiency and minimize travel time. Job Updates: Notify clients of any scheduling adjustments or technician arrival windows. Administrative \& Operations Support Data Entry: Input customer data, job notes, and project photos into our CRM software. Invoicing \& Payments: Prepare basic invoices, send payment reminders, and process credit card payments. Office Organization: Maintain physical and digital filing systems, track office supplies, and handle incoming mail. Review Collection: Follow up with completed clients via phone or email to request Google/Yelp reviews. Skills \& Qualifications Experience: 1–2 years of experience in a receptionist, administrative, or customer service role (experience in construction, HVAC, plumbing, or home services is a major plus). Communication: Exceptional verbal and written communication skills with a customer\-first attitude. Tech Savvy: Proficiency with Google Workspace (Docs, Sheets, Gmail) and ease learning industry scheduling software (e.g., Jobber, Housecall Pro, or ServiceTitan). Organization: Ability to multitask, prioritize tasks in a fast\-paced environment, and stay highly detail\-oriented. Problem Solving: A proactive mindset capable of handling scheduling conflicts or customer complaints gracefully. Pay: $13\.00 \- $15\.00 per hour Benefits: * Employee discount Work Location: In person