Customer Service Representative

Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice that ensures our clients receive exceptional support and assistance. Your enthusiasm, organizational skills, and technical proficiency will drive positive interactions, resolve inquiries efficiently, and uphold our commitment to outstanding customer satisfaction. This paid position offers an exciting opportunity to develop your office management and communication skills while making a meaningful impact every day. Responsibilities Serve as the primary point of contact for customer orders and order inquiries via multi\-line phone systems, email, and Teams meetings. Provide prompt, courteous, and effective support to clients by addressing questions, resolving issues, and offering product or service guidance. Manage handling phone communication with professionalism and courtesy, and directing calls to outside sales reps as appropriate. Utilize productivity software such as Microsoft Office (Word, Excel) and update client records, and maintain spreadsheets. Perform data entry tasks in ERP system with accuracy using computer literacy skills; ensure all client information is current and properly filed. Assist with office management duties including calendar management, filing systems, proofreading documents, and supporting administrative tasks as needed. Maintain organizational efficiency by managing multiple priorities, practicing excellent time management, and supporting sales and operations team members with clerical and/or personal assistant responsibilities. Qualifications Proven experience in customer service roles within an office environment. Strong computer skills including proficiency with Microsoft Office Suite (Word, Excel), Google Workspace, data entry in ERP systems, and productivity software. Excellent phone etiquette with experience managing multi\-line phone systems. Demonstrated organizational skills with the ability to handle electronic document filing, calendar management, and e\-mail proofreading accurately. Knowledge of Odoo or similar ERP software is required. Exceptional communication skills—both verbal and written—with a focus on client support and professional client communication. Ability to multitask effectively in a fast\-paced environment while maintaining attention to detail. Join us in delivering exceptional service that makes a difference! This role offers a vibrant work environment where your organizational talent and enthusiasm will shine. We value proactive team players who thrive on helping others while developing their administrative expertise in a supportive setting. Pay: $23\.00 \- $27\.00 per hour Expected hours: 40\.0 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Professional development assistance Retirement plan Vision insurance Experience: Customer service: 4 years (Preferred) Work Location: Hybrid remote in Lake Saint Louis, MO 63367