Enrollment Support Specialist (Administrative Assistant 2)

Description --------------- Keeping Washington Clean and Evergreen The Department of Ecology is hiring an Enrollment Support Specialist (Administrative Assistant 2\) within the Shorelands \& Environmental Assistance Program. Note: This is a project position that is funded until September 30, 2028\. This position may be renewed depending on funding availability. Location: Headquarters Office in Lacey, WA. Upon hire, you must live within a commutable distance from the duty station. Schedule: This position is eligible for telework and flexible schedule options. A minimum of two days per month is required in the office. You may telework most of your work time with occasional in\-person meetings and activities. Schedules are dependent upon position needs and are subject to change. Application Timeline: Apply by September 16, 2026\. Applications submitted after the date above may not be reviewed unless additional qualified applicants are needed. Duties ---------- This Enrollment Support Specialist position plays a key role in supporting Washington Conservation Corps (WCC) and advancing Ecology’s mission by ensuring that AmeriCorps members are enrolled, supported, and exited accurately and efficiently. In this role, you will independently manage high\-volume administrative processes, maintain federally compliant member records, provide customer service to more than 350 members and staff, and deliver essential logistical and enrollment support to the WCC Section. You will contribute to daily operational continuity, uphold strict data accuracy standards, and serve as a primary resource for member enrollment procedures, file management, service hour reporting, and timekeeping review. You will also support training, logistics, and administrative operations across the Section—including coordinating meetings, preparing materials, recording minutes, and assisting with major member events such as Orientation training. Your work ensures compliance with AmeriCorps requirements, maintains smooth program operations, and strengthens the WCC’s ability to deliver high\-quality service, disaster response, and environmental restoration throughout Washington. What you will do: Independently manage AmeriCorps enrollment and exit processes for approximately 600 member actions annually, ensuring accuracy, timeliness, and compliance with federal and state requirements. Administer and maintain 300 member service files, ensuring complete, organized, and audit\-ready records across multiple databases including My AmeriCorps, WCC SharePoint, and internal tracking systems. Provide clear, professional customer service to WCC members, field supervisors, and program staff, triaging inquiries, resolving routine issues, and delivering guidance on enrollment, timekeeping, and administrative procedures. Audit bi\-weekly time accounting for half of the WCC Section, verify correct coding across more than 100 Master Index Codes, resolve discrepancies, and issue required timekeeping memos. Lead the creation of member service hour summaries, reporting, and associated tracking functions to support Section operations and ensure accurate documentation for member completion and recognition. Serve as a primary administrative support for the WCC Training and Logistics Team by coordinating meeting and training logistics, setting up audio/visual equipment, preparing and distributing materials, and presenting at Orientation training several times per year. Prepare written correspondence—including external letters, internal memos, and batch\-generated mail\-merge documents—with a high level of accuracy, clarity, and professionalism. Coordinate routine administrative tasks for the Section, including conference call setup, scheduling support, meeting minutes, mail distribution, and collaboration with SEA headquarters administrative staff. Maintain organized electronic and paper records in accordance with agency retention policies; support agency readiness for audits and public records requests. Work collaboratively with the WCC Administrative Team and SEA Program administrative staff, including participating in regular team meetings. Apply sound judgment to determine when to act independently and when to seek guidance, demonstrating reliability, service focus, and adherence to agency policies and professional standards. Qualifications ------------------ For detailed information on how we calculate experience, please visit our Recruitment website. Required Qualifications: Three years of experience and/or education related to the duties of this position, which includes the following: Enrollment and Records Management: Experience processing high\-volume enrollment and exit actions, maintaining accurate member records, and following established procedures to meet compliance standards. Timekeeping Review and Data Accuracy: Ability to examine time accounting information, identify discrepancies, apply correct codes, and ensure precise data entry across multiple systems. Customer Service and Problem Resolution: Skilled in providing clear, timely, and professional assistance to internal staff, program members, and external clients, including resolving routine administrative issues. Administrative Technology Proficiency: Competence using office software and databases to produce documents, manage information, and support operational workflows. Information Organization and File Management: Ability to organize, track, and maintain electronic and paper records in accordance with retention policies and audit requirements. Operational and Logistics Support: Experience coordinating meetings, preparing materials, managing schedules, and supporting routine administrative activities within a team environment. Education: involving a major study in business administration, public administration or closely allied field. Examples of how to qualify: 3 years of experience. 2 years of experience AND 30\-59 semester or 45\-89 quarter college credits. 1 year of experience AND 60\-89 semester or 90\-134 quarter college credits (Associate’s degree). Special Requirements \& Conditions of Employment: Must possess and maintain a valid driver's license Must successfully complete a background check, including Washington State criminal history, state motor vehicle records, Federal Sex Offender Registry, and FBI fingerprinting. Criminal history checks cover Washington State; if the candidate previously lived out of state, an additional check will be completed in that state. Background check results do not automatically disqualify a candidate but will be evaluated to determine their suitability for the position. Desired Qualifications: Proficiency using Microsoft Office (Word, Excel, Outlook), database systems, and basic Excel formulas to produce accurate documents and manage member data. Ability to interpret and apply complex administrative procedures and regulations, including WCC and AmeriCorps enrollment standards. Skill in organizing and maintaining electronic and paper records with precision to meet compliance and retention requirements. Supplemental Information ---------------------------- Ecology does not use the E\-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov. Our Commitment to DEIR Diversity, Equity, Inclusion, and Respect (DEIR) are core values central to Ecology's work. We strive to be a workplace where we are esteemed for sharing our authentic identities, while advancing our individual professional goals and collaborating to protect, preserve, and enhance the environment for current and future generations. We believe that DEIRis both a goal and an action. We are on a journey, honoring our shared humanity and taking steps to demonstrate our commitment to a vision where each of us is heard, seen, and valued. Application Process Ecology seeks diverse applicants: We view diversity, equity, inclusion, and respect through a broad lens including race, ethnicity, class, age, religion, sexual orientation, gender identity, immigration status, military background, language, education, life experience, physical disability, neurodiversity, and intersectional identities. Qualified job seekers from all backgrounds are encouraged to apply. How to Apply Click “Apply” at the top of this page. Complete the entire application, including full work history and responses to all supplemental questions, and attach: Cover letter, describing your interest in and qualifications for this position Resume Because we base our selection on the information you provide, it is in your best interest to complete the application thoroughly. A resume will not substitute for the “work experience” section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as “see resume” may be considered incomplete. For detailed application information, please visit our Recruitment website. Application Attestation: By submitting an application, you are affirming that the information contained in your application and on all attachments is complete and truthful. The state may verify this information, and any false or misleading answers may result in rejection of your application or dismissal if employed. Need an Accommodation? If you need reasonable accommodation during the application and/or screening process, including this job announcement in an alternate format: Please contact us at 360\-407\-6186 or careers@ecy.wa.gov If you are deaf or hard of hearing, you may call through the Washington Relay Service by dialing 711 or 1\-800\-833\-6384\. Questions? For specific questions about the position location options, schedule, or duties, please contact Laura Schlabach at Laura.Schlabach@ecy.wa.gov If you need assistance applying for this job, are inquiring about the status of your application, would like to request the full position description, or have any other questions, please contact the Recruitment Team at careers@ecy.wa.gov About the Shorelands and Environmental Assistance (SEA) Program The mission of the SEA Program is to create community conservation partnerships to protect and restore our shorelands, wetlands, and floodplains. About the Department of Ecology As the State of Washington’s environmental protection agency, we are deeply committed to protecting, preserving, and enhancing Washington’s environment for current and future generations. Joining Ecology means becoming part of a team dedicated to protecting and sustaining healthy land, air, water, and climate in harmony with a strong economy. A career in public service at Ecology allows you to help solve some of the most challenging problems facing our state, while keeping your health and financial security a priority. We combine one of the most competitive benefits packages in the nation with a strong commitment to life/work balance. We invest in our employees to create and sustain a working environment that encourages creative leadership, effective resource management, teamwork, professionalism, and accountability. Ecology employees may be eligible for the following: Medical/Dental/Vision for employee \& dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave\, 11 Paid Holidays per year\, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability \& Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives (Download PDF reader), Combined Fund Drive, SmartHealth \Click here for more information To learn more about Ecology, please visit our website, explore Working at Ecology, check out our Strategic Plan, and connect with us on LinkedIn, Facebook, Instagram, YouTube, or our blog. Equal Opportunity Employer:The Washington State Department of Ecology is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Collective Bargaining:This is a position covered by a bargaining unit for which the Washington Federation of State Employees (WFSE) is the exclusive representative. Note:This recruitment may be used to fill other positions of the same job classification across the agency. Once all the position(s) from the recruitment announcement are filled, the recruitment may only be used to fill additional open positions for the next sixty (60\) days. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full\-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full\-time work (e.g. part\-time); view the job posting for benefits details for job types other than full\-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax\-deferred dollars toward their health care expenses. Employees are also covered by basic life and long\-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre\-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well\-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre\-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not\-for\-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full\-time and part\-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full\-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part\-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro\-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full\-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full\-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full\-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part\-time employees will be proportionate to the number of hours in pay status, in the month to that required for full\-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full\-time employees accrue vacation leave at the rates specified in WAC 357\-31\-165(1\) or the applicable collective bargaining agreement (CBA). Full\-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part\-time employees accrue vacation leave hours in accordance with WAC 357\-31\-165(1\) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full\-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357\-58\-175, an employer may authorize a lump\-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357\-31\-165\. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5\) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 01\-07\-2026