TMS Implementation Team Specialist

We are currently seeking an TMS Implementation Team Specialist to support our Treasury Management Solutions Department. As the TMS Implementation Team Specialist, your responsibilities will include fulfilling set\-up and maintenance requests and providing customer training on Treasury Management products. Products include Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault. System set\-up, maintenance and training customers regarding Treasury Management products Provide courteous and professional phone and email support to customers and branch employees Support back\-office activities and processes (share point, setup log etc.) Receive, research and resolve customer issues Provide 2nd level support and coordination with 3rd Party vendors. Remote Deposit Scanner Installations Comply with Policy \& Procedures Equipment inventory (token, scanner) Application maintenance using Director system FedEx invoice maintenance Upload fees thru Block system Perform other tasks or special projects as assigned Job Qualifications/Requirements Minimum Education Level: High School Diploma or equivalent Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus Language requirements: English: Written: Intermediate, Verbal: Conversational Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships Required: Detail oriented and the ability to multi\-task Preferred: Korean: Conversational The salary range for this full\-time position is $25\.00 Hourly \- $30\.00 Hourly \+ bonus \+ benefits Salary ranges are determined based on qualifications, level, and location Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.