Website & LMS Operations Assistant

This position is perfect for a hands\-on, career\-minded individual willing to master our website from the ground up, with a defined pathway into an operations leadership position. The American Institute of Healthcare Compliance (AIHC) is a non\-profit web\-based healthcare training and certification company founded in 2007\. We are a Licensing/Certification partner with the Centers for Medicare and Medicaid Services (CMS) located on Rt 18 in Medina. Position Overview We are seeking a Website \& LMS Operations Assistant who is eager to build a long\-term career within our organization. This is an entry\-level, hands\-on role focused on the day\-to\-day operations of our website and Learning Management System (LMS). This position is ideal for someone who enjoys working with systems, solving problems, and learning how web\-based platforms function in a real\-world business environment. Growth Opportunity This role is designed to evolve. As you gain experience and demonstrate proficiency, there is a defined pathway to take on more advanced responsibilities, including exposure to data security, fraud prevention, and healthcare compliance concepts (HIPAA). Long\-term, this may include contributing to cybersecurity\-related initiatives and educational content. Key Responsibilities \- Website \& LMS Operations (Primary Focus) · Enter, update, and maintain course content within the LMS · Ensure registrations, memberships, and renewals function properly · Test website features (shopping cart, checkout, user accounts) to ensure a smooth user experience · Perform routine website updates (plugins, content updates) · Organize, archive, and maintain website and course materials · Review and update basic SEO settings (titles, descriptions, metadata) · Identify, document, and assist in troubleshooting system issues · Participate in quality assurance testing for courses, quizzes, and user workflows Operations \& Administrative Support · Support membership and registration processes from a systems perspective · Enter and maintain accurate data across platforms · Assist with product setup and updates · Collaborate with team members to support daily workflows and system improvements Candidate Qualifications · Education and Experience o High School Diploma required, some college preferred in education or an IT related field o Team oriented work history with customer service experience o Minimum 1\-year of experience in administrative, technical support, or related roles o Basic experience working on websites, LMS platforms, or similar systems (academic, internship, or work experience acceptable) with understanding of website functionality (user workflows, plugins, SEO basics, etc.) · Track Record – Personal Traits o Comfortable learning and navigating new technology with ability to train others o Strong attention to detail and organizational skills o Ability to follow processes and complete tasks accurately o Problem\-solving mindset with a willingness to learn and ask questions · PreferredSkills or willing to quickly learn o Access Database experience o Familiarity with WordPress, LMS platforms, or similar tools o Operations of a membership\-based nonprofit organization Important Note This is an operations\-focused role, not a dedicated IT, software development, or cybersecurity position at the start. Candidates seeking immediate placement into a pure cybersecurity role may find this position is not aligned with their short\-term goals. However, for individuals interested in building a foundation and growing into these areas over time, this role provides a strong pathway. Why Join AIHC · Mission\-driven nonprofit organization · Hands\-on learning environment with real\-world systems · Clear growth path with increasing responsibility · Opportunity to contribute to healthcare education and compliance How to Apply for this Position This is an on\-site position. Applicants must have reliable transportation and reside in Medina County or the surrounding area. Remote work is not available for this role. Send an email explaining your interest in the position and why you would be a strong candidate. Send a current resume, including a list of work references as an attachment to HumanResources@aihc\-assn.org. Please note: Phone calls will not be accepted. Pay: $17\.00 \- $23\.00 per hour Expected hours: 32\.0 – 40\.0 per week Benefits: 401(k) matching Life insurance Paid time off Education: High school or equivalent (Required) Experience: Website management: 1 year (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person