Enrollment and Community Specialist (bilingual Spanish) - Multilingual Learners (ESL)

POSITION TITLE English Learner Enrollment \& Community Specialist SCHOOL/DEPARTMENT EL Department/Federal programs SALARY Salary Grade 67 FLSA STATUS Exempt REPORTS TO Principal, Director of Multilingual Learners SUPERVISES None WORK WEEK SCHEDULE Monday \- Friday WORK HOURS 40 NUMBER OF MONTHS PER YEAR 12 POSITION PURPOSE: The English Learner Enrollment Community Specialist will be expected to function as a contributing member of an overall team. Success in this position requires a high level of self\-motivation, an embrace of challenging goals, and the ability to develop effective relationships with a wide variety of constituencies, including prospective students, their families, and community members. This position requires excellent customer services skill sets, a positive attitude as well as a bias for a high level of activity. KNOWLEDGE, SKILLS, AND ABILITIES A high level of oral and written Spanish and English skills is required. School, family, and/or service community job experiences preferred. Customer service skills are required for in\-person, virtual, and phone. Intermediate level in Google Suites, particularly Google Sheets and other databases. Strong attention to detail, Data validation, and verification to ensure accurate information in our Databases. Efficient data input and organization. Ability to maintain data accuracy and consistency. Follow FERPA and HIPAA standards to ensure confidentiality with sensitive information. Fast and accurate typing. Dependability and consistency. Problem\-solving and critical thinking. Adaptability to new tools and processes. Patience and persistence in high\-volume tasks. EDUCATION, TRAINING, AND EXPERIENCE Associate’s Degree from an accredited institution in the field of secretarial science, human resources, public relations, office management, or another related field Any equivalent combination of training and experience that provides the required knowledge, skills and abilities CERTIFICATION AND LICENSE REQUIREMENTS Must possess a valid driver’s license issued by the NC Department of Motor Vehicles PREFERRED QUALIFICATIONS: Spanish Speaking ESSENTIAL DUTIES AND RESPONSIBILITIES Assist families with completing online enrollment for new students. Provide assistance to families with their lunch applications (online or paper) Provide health forms to all new families. Share information with parents about the ML program, testing, and services. Complete ML Students’ Entry form, Home Language Survey, and Family Background profile when necessary. Send information to school personnel (ML teachers, principals, social workers, counselors, Data managers, and ML Program Manager). Collaborate/Advocate for families to receive supportive services when needed (from background profile interview) with MKV, nurses, social workers, data managers, counselors, and principals regarding families' individual concerns. Share community resources with families depending on their needs and situations (DSS, Medicaid, medical, employment, financial assistance, safety, etc.). Assist families in gathering accurate transcripts/report cards, and in reviewing each class (class description, times per week, hours per class, etc.), and send them to translation for further transcript analysis. Collaborate with staff (ML Secondary Specialist when needed regarding transcript information. Follow up with families who have not provided transcripts and communicate with school counselors about the process. Explain the custody process to families (for students moving to live with guardians or unaccompanied youth). Gather custody documents and any other relevant documents to send to the student support services department, and send them to the appropriate department Collaborate with social workers regarding MKV. Administer state testing –add students to the AMS system and create tickets for testing. Score WIDA Screener assessments for speaking and writing. ADMINISTRARTIVE DUTIES\-MANAGE/ADD STUDENT RECORDS Create, maintain, and enter all information into the ML spreadsheet, and follow up on information, including score reports, MKV, school assignments, AOR, custody, etc. Enter new information into the Custody spreadsheet and, transcript analysis spreadsheet. Check Infinite Campus and the ML databases for any available scores. Request scores from students’ prior schools, add them to spreadsheets, and share with school personnel and the ML Program Data Manager. Constantly monitor spreadsheets and databases for accuracy. Collaborate with the ML Program Data Manager regarding discrepancies. Creation and distribution of ML students’ files (Green folders) Review the district’s spreadsheets to identify new enrollments. Follow up with families, explaining the process, and send the necessary documents via email (AOR, custody, health, testing, etc.). Collaborate with the technology testing department. for updates on testing computers or issues that may arise. ADDITIONAL DUTIES Provide support to four district Spanish Interpreter\-Translators. Share interpreter contact information with new families in need (school and district interpreter\-translators). * Any additional duties assigned by the program director.