Benefits Assistant (Compliance)

Office of Consolidated Benefits Virginia Beach , VA Classified \- Position \- Clerical \- Non School\-Based Job Number 3700273810 Start Date Open Date 09/01/2026 Closing Date 09/11/2026 #### GENERAL RESPONSIBILITIES Under direct supervision, the Benefits Assistant provides member services and transactional support for the benefits and wellness programs offered by Virginia Beach City Public Schools and the City of Virginia Beach. This position supports routine daily operations within the Office of Consolidated Benefits on functional teams such as compliance, customer service, financial, and wellness programs. ESSENTIAL FUNCTIONS (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Provide member services and transactional support within the assigned benefits functional team. Utilize benefit platforms, applications and Human Capital Management systems to retrieve information, run basic reports, and assist with data updates. Maintain organized records and documentation while managing multiple assigned tasks under supervision. Follow established guidelines, procedures, and business processes to complete assigned work accurately and timely. Perform routine work assignments independently within established procedures and collaborate with team members and supervisors on larger projects or assignments. Maintain confidentiality and comply with applicable benefit plan provisions, privacy guidelines, and regulatory requirements. Escalate non\-routine issues, exceptions, or policy interpretation questions to supervisory or professional staff. JOB\-SPECIFIC TASKS Compliance Team Support administration of Public Health Service Act (PHSA)/COBRA continuation coverage and other regulatory compliance activities in accordance with established guidelines and deadlines. Assist employees and retirees with benefits eligibility, enrollment processes, and qualifying life event changes. Review, validate, and approve benefit elections within the enrollment system, including follow\-up on required supporting documentation. Perform manual calculations for retroactive enrollment adjustments and deduction changes as necessary. Conduct quality assurance reviews of benefit transactions and employee record updates to ensure accuracy and compliance. Generate and utilize recurring reports for notifications and mailings related to eligibility and compliance requirements. Provide support during open enrollment periods, including benefit platform testing and preparation of enrollment materials. Customer Service Team Serve as benefits contact for employees and retirees, providing accurate information regarding benefits coverage, eligibility requirements, enrollment processes, and available plan options. Deliver exceptional customer service to employee and retiree inquiries in a courteous, empathetic and timely manner, resolving issues and addressing concerns effectively. Maintain efficiency and quality while handling a high volume of phone calls, virtual consultations, and in person inquiries related to employee benefits and retirement programs. Maintain accurate records of employee interactions and benefits transactions using Customer Relations Management and benefits administration systems, ensuring timely updates and data integrity. Assist in the development, maintenance, distribution and presentation of educational materials and communications to support employee understanding of benefits and retirement programs. Support the planning and execution of events designed to enhance employee awareness and understanding of available benefit offerings. Financial/Technical Team Review records to identify data discrepancies, errors, or inconsistencies and coordinate corrective actions. Export data from internal systems and perform basic data validation to ensure accuracy, completeness, and compliance. Conduct reconciliation activities by comparing records across systems, investigating variances, and documenting resolutions. Process incoming checks and maintain accurate payment records and related documentation. Support the creation and enhancement of database formulas, queries, and automated calculations to improve data accuracy and efficiency. Wellness and Prevention Team Support planning and execution of wellness events and programs. Assist with vendor communication, meeting coordination, and calendar scheduling. Facilitate and deliver wellness education presentations and informational sessions to employee groups, promoting program awareness and participation. Process and maintain annual health screening records and related documentation. Order, track, and manage printed materials, promotional items, and program supplies to support wellness initiatives and events. #### KNOWLEDGE, SKILLS AND ABILITIES Must possess basic knowledge of employee benefits, related policies, and established procedures, with the ability to follow applicable rules and guidelines. Ability to learn and follow laws and regulations, and procedures related to benefits administration, privacy, and workplace policies. Ability to gather and organize information, perform basic data review, and follow established steps to complete routine tasks. Ability to perform basic mathematical calculations with accuracy. Ability to work with others in group settings and assist with occasional presentations. Ability to handle multiple tasks with attention to detail and maintain accurate records. Ability to be patient, clear, and provide supportive customer service, including helping members understand their options or resolve straightforward issues. Demonstrate reliability, confidentiality, and accountability in all work performed. Skilled in operating computers and technical equipment. Strong interpersonal and communication skills to interact professionally with employees/retirees, team members, and external partners. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), with a willingness to learn additional systems. Ability to work an alternate schedule including overtime, with supervisory approval, to meet operational needs and attend scheduled off\-site events. #### EDUCATION AND EXPERIENCE Required: High School diploma or GED required, and a minimum of two years' experience in benefits administration, public health, human resources, business, or a related field. Preferred: Experience using HR, payroll, or human capital management systems. Additional Area Specific Requirements Financial/Technical: Experience generating standard reports and extracting routine data from enrollment systems, along with a general understanding of basic accounting principles. PHYSICAL REQUIREMENTS Must have the use of sensory skills to effectively communicate and interact with other members and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle, or feel objects and controls. Frequent sitting, walking, bending, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, stooping, and crouching. Ability to lift twenty pounds frequently. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential tasks. SPECIAL REQUIREMENTS Possession of a valid driver's license and vehicle for transportation. Regular and reliable attendance is an essential function of this position. #### HOW TO APPLY Please see "Job Posting Link" below for a complete job description. External Applicants: If you are interested in applying for this position, you must create an account. Please select "Login and Apply" from the bottom of this posting. After creating an account, please login, complete the online application, and apply for this job. Eligible Internal Applicants: Follow these instructions to complete a transfer application. After creating an account, please complete the application and apply for this job. Full Time or Part Time? Full Time Job Posting Link https://vbschoolscom.finalsite.com/fs/resource\-manager/view/fe09a09d\-d4fc\-4436\-8f11\-e249f84891eb Salary Range: From/To Hourly rate range: $22\.13\-$32\.28 Compensation will be based on job\-related creditable years of full\-time, verified work experience. The entry\-level rate will be awarded at the time of hire. Upon the return of employment verification forms from the candidate's current and previous employers, the rate will be adjusted if creditable full\-time experience is confirmed. VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System. Unified Experience Based Step Pay Scale: U12 FTE 1\.000 Start Date 2026\-2027 School Yr Additional Job Information All applicants, both internal and external, must attach a current detailed resume to your electronic application. Virginia Beach City Public Schools does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation/gender identity, pregnancy, childbirth or related medical condition, disability, marital status, age, genetic information or veteran status in its programs and activities. (Reference: School Board Policies 2\-33,4\-4,4\-6\) To seek resolution of grievances resulting from alleged discrimination or to report violations of these policies, please contact the Chief Human Resources Officer at (757\) 263\-1133,2512 George Mason Drive, Municipal Center, Building 6, Virginia Beach, VA, 23456\. Alternative formats of this application which may include taped, Braille, or large print materials are available upon request for individuals with disabilities. Call or write the Department of Human Resources, Virginia Beach City Public Schools, 2512 George Mason Drive, P.O. Box 6038, Virginia Beach, VA 23456\-0038\. Telephone: (757\) 263\-1133 (voice); (757\) 263\-1240 (TDD) or email at: vbcpshr@vbschools.com.