Scheduling Coordinator/Customer Service

Full job description We are a Corona based Home Improvement Company, seeking a highly organized and detail\-oriented Scheduling/Customer Service Assistant to manage and coordinate daily operations. In this dual\-function role, you will ensure the efficient scheduling of Installation staff while also providing critical customer service support. The ideal candidate thrives in a fast\-paced environment and enjoys working with others as a team. This person will possess strong problem\-solving skills using analytical thinking to make reasonable decisions within the company guidelines and communication skills. Key responsibilities Scheduling Operations Coordinate and schedule the daily routes and assignments for Installation technicians and Repairs. Serve as the central communication point, relaying information and work orders between the office and field personnel via phone or email. Monitor personnel to ensure timely service. Adjust schedules and routes as needed to accommodate last\-minute changes, unexpected delays, or urgent service requests. Maintain accurate and up\-to\-date records of all dispatch activities, including job assignments, and service completion notes. Log all call events and report any issues or concerns to management. Customer Service Support Manage general office tasks, including data entry, scanning documents, and maintaining records. Answer and direct incoming phone calls in a professional and courteous manner. Process work orders, invoices, and other billing\-related documentation. Assist with customer inquiries, resolve service issues, and schedule appointments. Build daily scheduling packets for installation techs. Qualifications Minimum Requirement High school diploma or GED equivalent Proven experience in a dispatching, administrative, or similar role. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Knowledge with Southern California cities. Experience with Google Maps, Routing, Google Calendars, Scheduling. Excellent communication and interpersonal skills, both written and verbal. Strong organizational skills and meticulous attention to detail. Strong customer service skills and de\-escalation skills Ability to multitask, prioritize tasks, and remain calm under pressure in a fast\-paced environment. A proactive, "can\-do" attitude and a collaborative approach to teamwork. Knowledge with Quickbooks is a plus. Physical demands The role is primarily office\-based, requiring the ability to sit for long periods while using a computer and telephone. Job Type: Full\-time Pay: From $21\.00 per hour Benefits: 401(k) Paid time off Work Location: In person