Part-Time Customer Service & Administrative Assistant (Hybrid – Dallas/Fort Worth)

Part\-Time Customer Service \& Administrative Assistant (Hybrid – Dallas/Fort Worth) Job Description Position Details Location: Dallas, TX – Partial Remote/ Hybrid Job Type: Part\-time, Flexible (approximately 15–30 hours per week) with potential to grow into more hours based on performance and business needs Pay: $20–$26 per hour based on experience and skills Reports To: CEO About Seaman Group Seaman Group LLC is a women\-owned, certified WBE/WOSB/EDWOSB/SBE/DBE supplier of virgin and recycled thermoplastic resins. We serve manufacturers across medical, packaging, consumer goods, construction, agriculture, and automotive sectors with reliable supply and closed\-loop recycling solutions. We also support manufacturers through a national network of compounding, grinding, blending, pelletizing, and related processing services, and we supply finished plastic products including storage tanks and related accessories. This role is critical to helping us scale customer relationships, maintain operational excellence, and support new business opportunities in a fast\-paced, entrepreneurial environment. What Success Looks Like The ideal candidate is a reliable, ownership\-driven professional who thrives in a fast\-paced, entrepreneurial environment and wants to grow with the business over the long term. You take real responsibility for your work, communicate with a polished professional tone, and move confidently between logistics coordination, customer outreach, CRM research and maintenance, administrative support, and LinkedIn/marketing coordination with minimal supervision. You are proactive, results\-oriented, and motivated to help scale customer relationships and operational excellence rather than treating this as a short\-term role. Key Responsibilities Shipping \& Freight Monitoring · Daily, proactively coordinate, book, and manage freight and railcar shipments from pickup through final delivery · Communicate extensively and frequently with suppliers, customers, and logistics providers (carriers, brokers, and rail teams) to confirm pickup windows, delivery appointments, and any schedule changes · Monitor tracking closely and provide timely status updates to all parties so that every load is picked up on time, appointments are met, and deliveries arrive as scheduled · Follow up aggressively on missing materials, delayed loads, freight bills, or documentation issues until fully resolved · Coordinate sample shipments as needed Marketing \& Social Media Coordination Lead and coordinate LinkedIn content development and scheduling, including thought leadership posts, networking follow\-ups, company updates, award announcements, and other professional content that reflects Seaman Group’s voice and brand Bring creativity and strategic thinking to content ideas while ensuring a polished, professional tone consistent with the company’s leadership style Collaborate on (and help refine) capability statements, proposals, website content, and other sales/marketing collateral Manage day\-to\-day social media coordination and related marketing communications, working closely with the CEO and any external support as needed Customer Service, Account Research \& Inside Development Proactively reach out to assigned leads and existing accounts to inquire about current and future material needs in a professional, relationship\-oriented manner Conduct thorough research on leads, including company background, decision\-makers, recent news, and fit with Seaman Group’s capabilities Create concise, actionable one\-page lead summaries with recommended outreach strategies Meet regularly with the CEO to review completed research and determine next steps Flag high\-priority or time\-sensitive opportunities for immediate follow\-up Maintain accurate HubSpot records and strong pipeline visibility CRM Maintenance Serve as HubSpot champion: clean up and maintain accurate customer and supplier/vendor lists, and keep records current Drive process improvements and support training of other team members as needed Ensure CRM data integrity and smooth integration with daily workflows and pipeline visibility Administrative Support Manage calendars, schedule meetings, and coordinate travel arrangements Process customer credit applications and support credit risk insurance processes Maintain organized filing systems and databases in SharePoint Prepare and edit correspondence, reports, and presentations Serve as a reliable point of contact for internal and external communications Support preparation and follow\-up for trade shows, site visits, and networking events Qualifications Required 3–5\+ years of experience in customer service, inside sales support, administrative assistance, or account management Excellent written and verbal communication skills with a professional, polished tone Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and SharePoint Proven organizational skills and ability to manage multiple priorities with minimal supervision High accuracy and attention to detail in data entry, research, and follow\-up Must be located in or near the Dallas\-Fort Worth metroplex for occasional in\-office collaboration Preferred · HubSpot (or similar CRM) experience · Plastics, resin, manufacturing, or logistics industry background · Bilingual English/Spanish (significant plus for supplier and customer communications) · Comfort with LinkedIn content coordination and marketing support · Demonstrated reliability and interest in a longer\-term role (looking for someone who wants to grow with the business rather than a short\-term stop) Schedule \& Work Arrangement Flexible part\-time schedule of approximately 15–30 hours per week. Core availability during standard business hours is preferred to support customer and supplier communications and shipping follow\-ups. Hybrid arrangement with remote work and occasional in\-office collaboration in the Dallas area. How to Apply Please submit your resume and a brief cover note highlighting relevant experience (especially CRM/HubSpot, research, logistics coordination, or bilingual skills) and why you are a strong fit for a fast\-paced, entrepreneurial role that requires ownership, reliability, and a long\-term commitment. Seaman Group LLC is an equal opportunity employer. Pay: $21\.00 \- $26\.00 per hour Experience: Customer relationship management: 3 years (Required) Work Location: Hybrid remote in Dallas, TX 75230