Client Care Coordinator

Position Title: Client Care Coordinator Reports to: Executive Director Job Type: Full Time, Non\-Exempt Supervisory Responsibility: No Work Location: In\-Person Core office hours: Monday – Friday, 8AM – 5PM PST ABOUT US At Aspire Neuropsychological Services, we are committed to helping our clients aspire to lead emotionally healthy lives. We believe that if individuals continue to strive to be mentally and emotionally healthy, they will meet their goals thus allowing them to live healthier lives. Through awareness and acceptance, we strive and aspire to eliminate the mental health stigma and the stigma of seeking mental health services for all. Our Commitment To Our Clients We are committed to assisting our clients process any difficulties that are best known as a “cog in the wheel” with the goal of minimizing the impact of that cog as much as possible, thus allowing our clients to live emotionally healthy lives. We guide and teach our clients how to manage and cope with life’s uncertainties. Our Vision Our goal is to help our clients process their stressful, difficult, and uncomfortable experiences that have continued to impact their lives. Our Values Communication Collaboration Diversity Equity Accountability WHO WE SERVE Aspire Neuropsychological Services is designed to meet the needs of everyone in our community and beyond. We offer a variety of services to address the diverse needs of those in our community and in surrounding communities. We always strive to grow our practice by adding clinicians that possess a variety of specialties through education and supervision so that we can continue to provide quality service to our clients and patients. Our practice provides therapy and evaluations to children, adolescents, and adults. We also provide neuropsychological testing, psychological testing, Autism Spectrum Disorder (ASD) evaluations, Attention\-Deficit/Hyperactivity Disorder (ADHD) evaluations, Learning Disorder assessments, and pre\-surgical psychological evaluations to those in all phases of life. POSITION SUMMARY Under the general direction of the Executive Director, the Client Care Coordinator performs a variety of clerical tasks, including answering telephones and emails, typing documents, engaging with and supporting clinicians, attending/leading staff meetings, coordinating care for patients, speaking with local physicians/professionals, and managing patient records. Please note that this list is not exhaustive. The Client Care Coordinator is responsible for providing support and maintaining communication and contact with clients, employees, and our community. ESSENTIAL DUTIES Communicates with clients by phone and email to ensure satisfaction; collects information and creates related records and reports Schedules client appointments and executes related communication to clients, insurers, and employees Collaborates with other administrative staff and therapists for the continuity of care May assist with maintaining ordering and inventory of employee supplies and equipment Creates and updates client data and records to ensure accuracy Relays critical information from the Executive Director or other members of management to employees Protects patients’ rights by maintaining confidentiality of personal and financial information, following HIPAA (Health Insurance Portability and Accountability Act) guidelines Assists the Executive Director in daily tasks and acts as an extension of the Executive Director Ensure consistent execution of established safety, security, quality, company, procedures, practices and programs Maintains strong knowledge of services offered Serves as a liaison between staff, patients, and families, in handling concerns and issues with good judgment QUALIFICATIONS High school diploma or GED; bachelor’s degree in Psychology, Business, Communications, or Marketing preferred 2\+ years of experience in a directly related customer/client service role (e.g., healthcare assistant) and administrative support role KNOWLEDGE, SKILLS, \& ABILITIES Professional and skilled interpersonal communication High level of energy Dependable \& reliable Time management \& prioritization skills Productive Adaptable Attention to detail Ability to follow\-through Very good patient/client service skills Ability to collaborate with others Able to engage in healthy and productive conflict resolution Computer proficiency in Microsoft Office. Proficiency in Google Workspace and Simple Practice is a plus Bilingual (English and Spanish) a plus PHYSICAL/ENVIRONMENTAL REQUIREMENTS (with or without reasonable accommodation) This position is 100% remote. Home office requires quiet, private space and secure WIFI connection Prolonged periods sitting at a desk and working on a computer Occasionally lifting/carrying objects up to ten pounds Full time and part time employees are required to attend weekly staff meetings and optional group case consultation meetings bi\-weekly General work hours are Monday – Friday; 8AM – 5PM THIS POSITION WILL BE GREAT FOR YOU IF: You would like to work for a small, growing private practice and be on the ground floor of a growing team You like to work independently and not be micromanaged You enjoy working in an autonomous and supportive environment You are passionate about your work and enjoy taking pride in your work You enjoy working with a team of professionals You are looking for growth opportunities within Aspire You would like the opportunity to bring ideas to the team and be heard You don’t mind change with transparent communication as the practice grows You enjoy working in a positive, uplifting, and inclusive work environment COMPENSATION AND BENEFITS Competitive hourly pay Paid vacation time for full time employees after first 90 days of employment Paid sick time after first 30 days of employment (if required by state law) Medical, dental \& vision benefits (coming soon!) Technology reimbursement (phone \& internet) COMMITMENT TO DIVERSITY AND INCLUSION At Aspire Neuropsychological Services, we have created a culture that breeds diversity and equity. We strive to create an inclusive environment for all of our employees. We are committed to providing equal employment opportunities for all employees free of discrimination and harassment. Aspire Neuropsychological Services is dedicated to continuing to build a company that is against all forms of racism and discrimination. We stand in solidarity with those that have faced racial injustice and those who have been calling for attention to end discrimination, institutionalized racism, and white supremacy across the country. Aspire Neuropsychological Services provides the following to foster an inclusive employment environment: Women\-led organization LGBTQ\+ friendly workplace Age inclusive Disability accommodations Inclusive of minority and disadvantaged groups Job Type: Full\-time Pay: $18\.00 \- $23\.00 per hour Benefits: Dental insurance Health insurance Paid time off Experience: Customer service: 2 years (Required) * Office: 2 years (Required) Work Location: In person