Front Desk Receptionist

Synergy Health 360, PLLC Position Summary Synergy Health 360 is seeking a friendly, professional, and highly organized Front Desk Receptionist to join our growing healthcare team. As the first point of contact for our patients, the Front Desk Receptionist plays a vital role in creating a welcoming and positive patient experience while ensuring smooth daily operations of the practice. The ideal candidate is customer\-service oriented, detail\-focused, comfortable working in a fast\-paced healthcare environment, and experienced with medical office workflows, patient scheduling, and electronic health record systems. This position requires strong communication skills, the ability to multitask effectively, and a commitment to providing exceptional patient care and support. Key Responsibilities Greet and check in patients in a professional and courteous manner. Answer incoming phone calls and respond to patient inquiries. Schedule, reschedule, and confirm in\-office and telehealth appointments. Coordinate provider schedules and manage appointment calendars. Verify patient demographics, insurance eligibility, and benefits. Collect co\-payments, deductibles, outstanding balances, and process payments. Obtain and track prior authorizations and referrals as needed. Enter and update patient information accurately in the Electronic Health Record (EHR) system. Manage patient registration forms, medical records, and documentation. Assist with patient portal enrollment and communication. Support telehealth workflows by scheduling virtual visits, sending patient instructions, and ensuring providers and patients are connected successfully. Perform panel management activities, including outreach to patients for preventive care, annual wellness visits, chronic care follow\-ups, and care gap closures. Monitor provider schedules and assist with patient recall campaigns. Coordinate communication between patients, providers, pharmacies, specialists, and insurance companies. Maintain confidentiality and compliance with HIPAA regulations. Perform general administrative and front office duties as assigned. Qualifications Required: High school diploma or equivalent. Minimum one (1\) year of experience in a medical office, healthcare setting, or front desk role. Excellent customer service and interpersonal communication skills. Strong organizational and time\-management abilities. Ability to multitask and work efficiently in a fast\-paced environment. Proficiency with computers, Microsoft Office, and healthcare software systems. Professional demeanor and strong attention to detail. Preferred: Experience using Athenahealth, eClinicalWorks, or other EHR systems. Experience with Arizona Health\-e Connection (AzHeC) or other Health Information Exchange (HIE/HER) systems. Knowledge of panel management and population health initiatives. Experience scheduling and coordinating telehealth appointments. Knowledge of medical terminology and healthcare workflows. Understanding of insurance verification, referrals, and authorizations. Bilingual in English and Spanish. Skills \& Competencies Exceptional customer service skills Strong verbal and written communication Attention to detail and accuracy Problem\-solving and critical\-thinking abilities Ability to work independently and collaboratively Patient\-focused and compassionate approach Adaptability and flexibility in a growing healthcare practice Work Environment This position is based in a clinical office setting and involves frequent interaction with patients, providers, and healthcare staff. The Front Desk Receptionist must maintain a professional appearance and demeanor while supporting the mission and values of Synergy Health 360\. Join Synergy Health 360 and become part of a team dedicated to delivering high\-quality, patient\-centered healthcare through collaboration, innovation, and exceptional service. Job Type: Full\-time Medical Specialty: Ob/Gyn Primary Care Application Question(s): What is your desired start date? Education: High school or equivalent (Required) Experience: Front Desk Receptionist: 1 year (Required) Work Location: In person