Customer Support Specialist

Job Summary We are seeking a dynamic and energetic Customer Support Specialist to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and service to our diverse clientele. Your enthusiasm and problem\-solving skills will help ensure customer satisfaction, foster strong client relationships, and contribute to our company’s reputation for excellence. This paid position offers an exciting opportunity to develop your communication and organizational skills while making a positive impact every day. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication. Assist clients with product or service questions, troubleshooting issues, and resolving complaints efficiently. Maintain detailed records of customer interactions using data entry skills and customer support software. Manage outbound calls to follow up on customer requests or gather feedback to improve service quality. Collaborate with team members to escalate complex issues and ensure timely resolution. Uphold excellent phone etiquette and demonstrate strong communication skills during all interactions. Support sales efforts by identifying customer needs and promoting relevant products or services when appropriate. Utilize Microsoft Office tools for documentation, reporting, and correspondence as needed. Qualifications Fluency in English is required; bilingual abilities are highly valued for serving diverse client bases. Prior experience in customer support, call centers, or client services is preferred. Strong technical proficiency with computer systems, Microsoft Office applications, and data entry tools. Excellent organizational skills with the ability to multitask efficiently in a fast\-paced environment. Outstanding phone communication skills, including phone etiquette and active listening techniques. Experience with outbound calling, cash handling, or sales is a plus but not mandatory. Ability to work well under pressure while maintaining a positive attitude and professionalism. Join us as a Customer Support Specialist and become an essential part of a vibrant team dedicated to delivering outstanding client experiences! This paid role offers growth opportunities in a supportive environment where your communication talents can truly shine. Pay: $25\.03 \- $30\.15 per hour Benefits: 401(k) Health insurance Relocation assistance Work Location: Hybrid remote in Columbus, OH 43230