Customer Service Representative

Job Summary We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and voice of our organization, providing exceptional support to clients and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment that promotes customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills while supporting daily office operations. Duties Respond promptly and courteously to customer inquiries via multi\-line phone systems, email, and in person at the front desk Manage client communications with professionalism, ensuring clarity and positive engagement at all times Utilize Office management tools such as Microsoft Office Suite, spreadsheets, and data entry software to record interactions accurately Assist with administrative tasks including filing, proofreading documents, and maintaining organized records using Word processing and productivity software Support office operations by handling clerical duties such as scheduling appointments, managing calendars, and coordinating meetings Use technical proficiency in computer skills to troubleshoot basic issues and ensure smooth daily workflow Maintain excellent phone etiquette while managing high call volumes efficiently Skills Strong proficiency in Microsoft Office applications including Word, Excel (spreadsheets), and data entry tools Experience with QuickBooks accounting software is preferred for managing invoices or financial records Excellent organizational skills with the ability to multitask effectively in a fast\-paced environment Bilingual abilities are a plus to serve diverse client needs more effectively Demonstrated office management experience with a focus on front desk operations and administrative support Exceptional customer service skills combined with clear phone communication and professional phone etiquette Computer literacy with a solid understanding of technical proficiency in productivity software and office technology tools Strong typing skills for efficient data entry and document processing Attention to detail for proofreading documents and maintaining accurate records Effective time management skills to prioritize tasks and meet deadlines consistently Previous personal assistant or clerical experience is advantageous for supporting team members and clients alike Join us in delivering outstanding service that makes a difference! This role offers a vibrant work environment where your organizational talents, technical skills, and passion for helping others will shine. We are committed to fostering growth, supporting your professional development, and ensuring you thrive in your career journey. Pay: $17\.00 \- $19\.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Retirement plan * Vision insurance Work Location: In person