Client Care Coordinator/Administrative Support Specialist - Mental Health Practice

Join Our Dynamic Team! Are you an outgoing, detail\-oriented professional looking to make a real impact? Ready to be part of a small, collaborative practice where your skills are valued and celebrated? Be the Heart of Our Team. We'll Support the Rest. At Kindling Therapy Co., our admin team is the backbone of the practice. You keep everything moving so our therapists can focus on what they do best: caring for clients. We know the work you do matters, and we make sure you feel supported every step of the way. Job Summary As our Client Care Coordinator, you'll be the friendly first point of contact for prospective and current clients, making sure every interaction feels warm, clear, and welcoming. Your organizational skills will keep scheduling and client communication running smoothly, supporting both clients and clinicians. This role is a great fit for someone who wants to be part of mental health services while building administrative experience in a compassionate, flexible environment. What We Offer $20\-25/hour, depending on experience A warm, supportive environment where your role truly makes a difference Flexibility to work remotely, with in\-office support as needed Starting at 10 hours/week, with the opportunity to expand as our care coordination and admin team grows You'll be joining a team that values collaboration, kindness, and growth, for our clients, our therapists, and for you. Our Vision We help people navigate life's challenges with confidence and purpose. Our Core Values Authenticity Connection Compassion Celebration What You'll Do Front Desk Support: Provide exceptional support to our practice, assisting with client bookings, payments, and managing intake and consent forms. Client Interaction: Welcome clients via phone, email, and in person, providing clear, compassionate communication from first contact through ongoing care. Scheduling: Manage appointment scheduling in our Electronic Health Record (SimplePractice) and coordinate clinician calendars to keep daily operations running smoothly. Quality Assurance: Ensure administrative tasks are completed accurately, including payment follow\-ups, securing payment information, and uploading secure documents. Office Support: Maintain and manage office and supplies during in\-office days. Ideal Fit Will: Be open to learning insurance verification, benefits explanation, and billing or claims support. No prior experience needed, we'll teach you. To Succeed in This Role You'll excel if you have excellent communication skills and genuinely enjoy being the first point of contact for clients. You're organized, able to think ahead, and comfortable seeing the big picture. You care about helping others and bring that same compassion to every interaction, whether it's with a client or a teammate. What We're Looking For 2\-3 years of experience in client care or customer service, preferably in a medical or mental health office setting. Psychology undergraduate students and graduates are welcome to apply. Comfortable using technology platforms such as Google Workspace and SimplePractice (our scheduling/EHR system). No prior experience with health insurance processes or medical terminology required. We'll train you. Dynamic, detail\-oriented, self\-motivated, and able to work independently and under pressure. Strong professional and compassionate written and verbal communication skills. Comfortable sharing ideas and feedback to help the practice grow. Able to juggle multiple projects, meet deadlines, and follow through on commitments. Ready to Join Us? If you're ready to be part of a practice that values authenticity, connection, compassion, and celebration, we'd love to hear from you. Apply now and become a key part of our mission to create positive change and empower lives. Please submit your résumé and a cover letter telling us a bit about your experience and why you'd like to join Kindling Therapy Co. For more information on our practice, check out our website: www.kindlingtherapyco.com Kindling Therapy Co. LLC is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. Accommodations available upon request. Pay: $20\.00 \- $25\.00 per hour Benefits: * Work from home Work Location: Hybrid remote in Eagle, ID 83616