Triage Medical Assistant

About Apex Skin:

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same\-day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient\-focused environment where excellence, empathy, and teamwork thrive.

Position Overview

Apex Skin is a physician\-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. Our core values include prompt access to care \- including same\-day appointments \- as well as service and education to the community.

This fully remote Triage Medical Assistant position plays a critical role in supporting patient care through high\-volume phone interactions and care coordination. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast\-paced, call\-driven environment. The ideal candidate is organized, efficient, and committed to delivering excellent patient care.

Schedule:

• Full\-time, Monday through Friday (8:00AM – 4:30PM)
• Remote – candidates must reside in the state of Ohio

Essential Functions:

• Manage high\-volume inbound calls throughout the day
• Triage patient needs using appropriate clinical judgment
• Communicate effectively with providers and office teams regarding patient care plans
• Provide patients with pathology results and follow\-up instructions
• Schedule appointments, including surgeries and procedures, when additional support is needed
• Process prescription refill requests and send prescriptions as directed
• Verify insurance information and collect patient payments
• Submit and update prior authorizations
• Accurately document patient interactions and create tasks within ModMed EHR for office teams
• Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution
• Perform additional duties and special projects as assigned

Qualifications:

• Certified Medical Assistant (CMA) or Dermatology Certification required
• Minimum of 1 year of Medical Assisting experience required
• Call center or high\-volume phone experience preferred
• Experience using Electronic Medical Records (EMR), preferably ModMed
• Knowledge of medical terminology
• Understanding of Mohs surgery workflow preferred
• Strong communication, documentation, and phone etiquette skills
• Excellent patient care and customer service skills
• Ability to type at least 35 WPM
• Strong organizational, analytical, and multitasking abilities
• Ability to remain calm and professional under pressure

Career Growth Opportunities

Motivated Triage Medical Assistants may pursue:

• Lead or trainer responsibilities
• Supervisory or clinical operations pathways over time
• Apex Skin provides training, mentoring, and development opportunities for individuals who demonstrate skill, reliability, compassion, and clinical accuracy

Physical Requirements \& Work Environment

• Work performed in a remote home office environment with reliable internet connectivity.
• Prolonged periods of sitting and computer use for data entry, projects, and electronic communication.
• Frequent use of hands and fingers for typing and navigating multiple software systems.
• Ability to communicate clearly via phone, email, and virtual platforms with patients and team members.
• Visual acuity sufficient to read online content.
• Requires consistent attention to detail and ability to maintain focus in a virtual setting.
• Must adhere to HIPAA and Apex Skin privacy standards while working remotely.

Apex Skin Culture

Apex Skin fosters a collaborative, patient\-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health \& Safety Requirements:

All patient\-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.