40 hours per week, Monday\-Friday, 8:30am \- 5pm
PURPOSE: Responsible for maintaining excellent customer service. Greet visitors and address inquiries on the phone. Assist the administrative team with a variety of tasks. Project a positive company image, interact professionally with customers, vendors, program participants, all levels of company management and maintain confidentiality at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Manage the front door, welcoming and directing visitors
· Answer telephone, transfer calls, answer and direct NFAR emails, provide information and relay messages
· Responsible for maintaining excellent customer service to participants, supporters, callers, visitors, co\-workers, volunteers and interns
· Manage conference room schedule, including scheduling meetings and preparing rooms for meetings
· Responsible for keeping the office clean, professional and clear of clutter, including sanitizing main touch points and managing sanitizing stations
· Manage inventory of office supplies
· Generate donor acknowledgement/thank you letters and receipts
· Responsible for packing marketing materials for parents support groups, resource fairs and workshops and refilling brochures when they run out
· Assist other administrative staff with overflow work, including word processing, data entry and internet research tasks
· Entering data into Excel spreadsheets, case management system, etc.
· Run errands, when needed (bank deposits, Post Office box, picking up program supplies)
OTHER DUTIES AND RESPONSIBILITES:
· Assist with special events and workshops
· Assist with marketing material, creating flyers
· Flexible, positive and team player attitude
JOB\-RELATED QUALIFICATION STANDARDS:
*KNOWLEDGE/SKILLS/ABILITIES:*
· Knowledge of computers and relevant software applications (including Microsoft Office Suite) required. Capabilities such as Print Merge function necessary
· Willingness to learn new computer programs as needed
· Knowledge of secretarial skills and use of common office equipment
· Knowledge of administrative and clerical procedures
· Knowledge of customer service principles and practices
· Knowledge of Adobe Illustrator and/or Canva (a plus)
*PREFERRED QUALIFICATIONS:*
· Experience working with the neurodivergent community
· A basic understanding of neurodivergence and autism, with cultural awareness and sensitivity to cognitive and socio\-economic diversity
EDUCATION:
· High school diploma or equivalent.
WORK EXPERIENCE:
· Some work experience required.
LICENSES OR CERTIFICATES:
· Must possess or be able to obtain a valid California driver’s license
LANGUAGE SKILLS:
· Must possess excellent written, verbal and interpersonal communication skills and the ability to create, proofread and edit correspondence and written materials.
· Must be able to project a positive company image, interact professionally with participants, supporters, customers, vendors, all levels of company management and maintain confidentiality at all times.
MENTAL DEMANDS:
· Must possess excellent organizational skills, including the ability to handle multiple duties and priorities simultaneously in a fast\-paced environment. Strong analytical skills, follow\-through skills, attention to details and ability to produce work with a high degree of accuracy required.
PHYSICAL DEMANDS:
· The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.
· Communicate in person and by telephone
· Computer literate in MS Office applications
· Utilize various office machines and copy machine
· Must be able to travel off site to assist with errands.
· Climb one flight of stairs
· May be required to lift and move objects up to 20 lbs.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Pay: $18\.00 \- $21\.00 per hour
Work Location: In person