Senior Process Improvement Professional

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The Senior Process Improvement Professional analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Senior Process Improvement Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in\-depth evaluation of variable factors.Where you Come In

The Senior Process Improvement Professional researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re\-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re\-engineering, change management and measurement, and/or process\-driven systems requirements. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

• Manages all aspects of a project, from scoping through execution, so that it is completed on time and within budget.
• Assignments involve moderately complex to complex issues where the analysis of situations or data requires an in\-depth evaluation of variable factors.
• The candidate will work in an environment with ever changing legal, regulatory, and industry requirements and must be adaptable in order to work with different personalities and project topics.
• The candidate must understand how to define the scope of a project, facilitate/document scope of a project, facilitation of root cause analysis, data collection/analysis, project planning, resource planning, and status reporting.
• Responsible for managing all phases of the project cycle which includes initiation (scope management), planning (activity definition and scheduling, resource planning, budgeting, and risk management) execution (stakeholder, team, and milestones/tasks management), control (scope verification and change control, cost and quality, and risk monitoring), and closing (closeout, issue resolution, lessons learned, and final project documentation).
• Apply process improvement/project management methods to reduce variation in processes and to improve results
• Assesses business and operational needs for opportunities to improve efficiency, productivity, effectiveness and accuracy and analyze and measure the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable process improvements
• Project Standards: (Charter, RACI Model/Roles and Responsibilities, Governance Structure, Project Plan, Risk/Issues Tracking)
• Determine how new information technologies can support re\-engineering business processes to promote automation resulting in higher accuracy and faster processing
• Review expectations/deliverables prepared by senior leadership/ business owner
• Understand financial ROI
• Coordinate deliverables with business owner and coordinate and maintain project plan and drive towards deliverables
• Provide strong organization and effective communication skills (oral and written) with project stakeholders including senior and executive leadership and conduct meetings and disseminate communication related to deliverables (agendas, minutes, project planning documents, etc.)

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement \& your well\-being. We also provide excellent professional development \& continued education.

Use your skills to make an impact

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Required Qualifications

• At least 5 years of comprehensive, end\-to\-end process management experience and/or a minimum of 5 years in project management roles.
• A minimum of 5 years of experience translating requirements across business and technical teams.
• Demonstrated experience managing medium to large\-scale projects, preferably within a payor and/or healthcare environment.
• Proven experience utilizing Agile methodologies, including project management within Agile frameworks.
• Strong proficiency in communicating effectively with stakeholders at all organizational levels, including senior leadership.
• Demonstrated ability to organize and maintain all project artifacts.
• Proven capability to manage stakeholders and hold them accountable for deliverables.
• Skilled in facilitating meetings with participants at various levels, ensuring all relevant information is captured and addressed.
• Regular and proficient use of Microsoft PowerPoint, Word, Excel, Project, Outlook, and Visio.

Preferred Qualifications

• Experience in communication and change management
• Lean Six Sigma certification

Additional Information \- How we Value You

• Benefits starting day 1 of employment
• Competitive 401k match
• Generous Paid Time Off accrual
• Tuition Reimbursement
• Parent Leave

Work at Home Requirements

• To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self\-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi\-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision\-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours

40Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$78,400 \- $107,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole\-person well\-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short\-term and long\-term disability, life insurance and many other opportunities.

Application Deadline: 05\-08\-2026About us

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About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.