The Office of Admissions looks forward to welcoming a new Assistant Director for Graduate Admissions Operations. This position supervises a group of in\-person and remote application evaluators and customer service professionals who are thoughtful and dedicated, espousing a strong sense of responsibility to the students and institution we serve. We seek a leader with experience in admissions, enrollment management, and/or student services who enjoys supporting highly\-engaged staff, overseeing major processes, and navigating complex and sometimes competing objectives. The Assistant Director for Graduate Admissions Operations reports to the Senior Associate Director for Admissions Operations and works closely with a wide swath of university partners to meet shared goals. Ideal candidates are patient, strategic, collaborative, confident, and flexible.
Responsibilities
- Meet regularly with staff to ensure they have the support, knowledge, and tools needed to successfully do their work. Assess related training needs and coordinate training programs to meet those needs.
- Communicate changes in processes, policies, and/or priorities to team members and campus partners.
- Collaborate with University partners, departments and offices to better align application and enrollment processes.
- Propose ways to improve the graduate applicant experience. Identify challenges in meeting goals and propose solutions.
- Assist in setting short and long\-term goals for the Graduate Admissions area and Operations team. Establish internal objectives and implement procedures to meet goals. Evaluate effectiveness and provide periodic progress reports.
- Recruit, hire, and supervise full\-time and part\-time employees, including student clerks.
- Connect daily with Area Supervisors to support their work managing the workflow.
- Work closely with the other members of the Operations Management team to support an office culture of accountability and empathy.
- Assist with review of graduate applications when needed (on rare occasions).
- Other duties as assigned.
- A prior understanding of graduate admissions practices, credit evaluations, and testing practices.
- An aptitude for working with databases and online platforms.
- Professional experience related to international students and education systems.
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- Resume
- Cover Letter
- Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD\-2214\) – Veteran Only
- Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
- Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Completion of provided supervisory training within one year of employment may be required.
Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801\) 581\-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post\-retirement rules and restrictions. Please contact Utah Retirement Systems at (801\) 366\-7770 or (800\) 695\-4877 or University Human Resource Management at (801\) 581\-7447 if you have questions regarding the post\-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy\-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106\. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.
Online reports may be submitted at https://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security\-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per University of Utah policy 5\-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
Posting Specific Questions
Required fields are indicated with an asterisk (\*).
\ Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1 year of education)
+ Yes
+ No
\ How many years of progressively more responsible management experience do you have?
+ Less than 2 years
+ 2 year or more, but less than 4 years
+ 4 years or more, but less than 6 years
+ 6 years or more, but less than 8 years
+ 8 years or more
\ Are you legally authorized to work in the United States?
+ Yes
+ No
\ Will you now or in the future require sponsorship for employment visa status (e.g., H\-1B status)?
+ Yes
+ No
Applicant Documents
Required Documents
Optional Documents
Open Date 05/01/2026
Requisition Number PRN44905B
Job Title Manager, Administrative
Working Title Assistant Director of Graduate Processing
Career Progression Track E
Track Level
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40\.00
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday – Friday (8am – 5pm)
VP Area Academic Affairs
Department 00295 \- Office of Admissions
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $55,000
Close Date 05/09/2026
Priority Review Date (Note \- Posting may close at any time)